What Do Hotel Managers Do?

As a hotel manager you would administer all aspects of operations in the hotel in which you work. Yes, your chores go far beyond the front desk. Here are some of the things you will manage as a hotel manager:

  • Front desk; checking guests in and out of hotel, meeting the needs of guests individually and making future reservations
  • Counselor and teacher to front desk employees
  • Making sure the hotel has the necessary cleaning, catering supplies as well as room amenities
  • Handling client complaints and seeing to it that they are satisfied
  • Bookkeeping
  • Filling in when there is a deficit of employees in any area of the hotel (kitchen staff, general engineering, front desk clerk, etc ...)

One last thing: Whatever of these duties you have, make sure to include them in your hotel resume.


Gail Esparan