Frequently Asked Questions
Frequently Asked Questions
Here are answers to the most frequently asked questions about your order.General:
1) What services do you offer?
2) What are your guarantees / refund policies?
3) How long have you been in business?
4) Where are you located?
5) How will you know I am getting more phone calls/interviews?
6) How do I access my email account, Where is my mailbox, How do I get my password?
7) Do you have sample resumes?
8) How do I contact you?
9) What is this "Resume Desktop" thing & how does it work?
Resume Writing:
1) What is the difference between the resume packages?
2) Do you do industry specific resumes
3) After I purchase, how long will it take to get my resume back?
4) What are your business hours?
5) It's only $99.95 for my resume, correct?
6) How do I get my information to you?
7) What information do you need to write my resume?
8) Does anyone call me or do I get to speak with my writer regarding my resume?
9) Will I have a chance to review, comment or change my resume once sent to me?
10) Can I fax my information to you?
11) How many years of experience do your writers have? Are they Certified; Licensed; etc?
Posting/Email Blasting:
1) How will I know when my resume has been posted and/or blasted?
2) How long is my resume active if I have it Posted and/or Blasted?
3) I have already bought the resume service, now I am ready to post/blast my resume but how do I do it?
4) Why didn't my resume get posted exactly like I sent it to you?
5) Why isn't my resume appearing on some of the posting sites?
6) What sites do you post resumes to?
General:
1) What services do you offer?
We offer resume writing and distribution services. To view more detailed
information on our products and services, please browse our site at:
www.employment911.com
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2) What are your guarantees / refund policies?
A) Our Resume Writing Guarantee: If after using your new resume for 6 weeks you
aren't getting more job interviews, I'll have your resume re-written for no
charge. If after 120 days of using your new re-written resume it is not helping
you in your job search, we will refund 100% of your money. You must request
your re-write at 6 weeks after your order was initially completed. You can do
that by sending a message in your resume workspace. If you have already
received your re-write and 120 days later you still aren't getting more
interviews you can request a refund. You must request this refund at 120 days
after your re-write. You can also do this by sending a message in your resume
workspace.
B) Our Resume Posting Guarantee: If after 60 days of using this great service
you aren't getting more phone calls & interviews we'll refund every penny
of your money! You must request this at 60 days after your resume was posted or
blasted.
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3) How long have you been in business?
We have been in business since 1997 and still growing strong.
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4) Where are you located?
Our mailing address is:
Employment Publishing, Inc.
175 Strafford Ave., Suite 1
Wayne, PA 19087
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5) How will you know I am getting more phone
calls/interviews?
Although, we have a tracking system for emails received and sent to employers
and can monitor the response you get or receive from them, we have no actual
way of knowing how many calls you receive. Our guarantee is based on the honor
system. After all, you trust us with your resume so why shouldn't we trust you
to be honest about our guarantee?
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6) How do I access my email account/Where is my
mailbox?
For your resume desktop mailbox is located when you log in and view an order
on:
http://orders.employment911.com/login.aspx
This is the mailbox you will use to talk with your writers and the support
staff at Employment911.
If you also have an account on employment911 you will have a special email box
on employment911 that you can use for your job hunt. This helps to keep your
job hunt seperate from your personal or work email addresses. To access this
mailbox you need to login to your account on
http://www.employment911.com/asp/login.asp
with the username and password that you signed up with. Once you have logged
into your account, click the mailbox icon. Next, click the 'check mail' link
located on the white portion of the screen, directly under the 'accounts' tab.
It will say 'no new mail' found this means sitting in your inbox currently not
that you do not have any waiting for you. Make sure you click the 'check mail'
link.
If you have forgotten your username and password, you can have it emailed to you automatically. Just go to:
http://www.employment911.com/asp/Frequently-Asked-Questions.asp and type in your email address.
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7) Do you have sample resumes?
Yes, all you have to do is request them in a message from your resume workspace
and we will email them to you promptly.
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8) How do I contact you?
To make sure your communication is quickly and efficiently received by your
writer and our support staff, all communication about your order must go
through your resume desktop messaging system. Simply click on an order in your
resume desktop, then click on the item you want to communicate about and select
"Send new message". You will then be able to instantly post a message directly
to your writer and our internal customer service staff. Please be patient after
submitting a message. Someone will respond to you in one business day or less.
Also, keep in mind that operators are only available during regular business
hours. If you send communication to any other source it may
not be received in time to help you with your order. It may also delay your
order.
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9) What is this "Resume Desktop" thing & how
does it work?
If you have been assigned a "Resume Desktop" this is where you
will communicate with us. If you haven't been assigned a resume desktop
you should have an email address to communicate with them. The Resume Desktop
is where you will work to send your resume information to our staff so we
can deliver the service you have ordered. It is designed to make it quick
and efficient for both you and your resume writer. This is how we are able
to offer such fast service at an affordable price. The Resume Desktop will
allow you to upload your resume and type detailed information about your
career history. All of your communication to our support staff and your
writer will go through the Resume Desktop. You can return to your Resume
Desktop at any time while your order is being processed to communicate with
us and your writer. You can do that by logging in on this page:
http://orders.employment911.com/login.aspx
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Resume Writing:
1) What is the difference between the packages?
A) ENTRY LEVEL: Entry level resumes focus more on education than on skills or
experience and only reflect a maximum of 2 years total employment history.
B) STANDARD LEVEL: Standard level resumes are for job seekers with MORE than 2
years of employment history, in a work capacity lower than executive level.
C) EXECUTIVE LEVEL: Executive level resumes summarize your career and
objectives in depth. This level resume is for someone with executive work
experience (i.e., CEO, President, Vice President, etc.). The cover and thank
you letters are also different.
D) ULTIMATE RESUMES: Any of the above resume packages can be UPGRADED to an
ultimate resume. With the ultimate resume, we perform a search of the keywords
and job titles relevant to your industry. Then, insert graphing and make
modifications to the cover letter and thank you letters to really make them
light up.
E) GOVERNMENT RESUMES: These are special rates for Federal government jobs.
This type of resume requires special attention and formatting. The cover and
thank you letters are also different. This type of resume may also need a
special document called a KSA in order to apply.
F) MILITARY CONVERSION RESUMES: Includes extensive research on correctly
converting military terms and experience into a civilian resume.
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2) Do you do industry specific resumes (i.e., IT,
Telecommunications, Military to Civilian, Government, and CVs)?
Yes we do however; there may be additional charges. Please call to verify
pricing.
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3) After I purchase, how long will it take to get my
resume back?
Generally it is a 2 to 3 business day turnaround time. However, we do offer
rush services to get it to you quicker. We have a 4-6 business hour rush for
$59.95 and a 12 business hour rush for $39.95.
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4) What are your business hours?
Monday through Friday from 9:00am to 5:00pm EST (Eastern Standard Time)
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5) It's only $99.95 for my resume, correct?
Not always. The cost for your resume depends on the level you need. PLEASE make
sure you purchase the correct level package based upon your TOTAL employment
history.
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6) How do I get my information to you?
You can use our upload tool to send us your resume. To upload a resume file,
you simple post a message to us and attach the file. You can do that by
clicking the link that will open your order. Then click on your resume writing
link. This will open up your resume writing order workspace. Now click the "new
message" link. This will open up a new message to your writer you can attaché a
resume file to the message. Your resume file will also be sent to the writer.
For more information on using the upload tool, click here. If you do not have
an existing resume, you can type all of your information into the message box.
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7) What information do you need to write my resume?
Contact Information, Objective, Strong Suits, Education, Employment History,
and any Awards or Volunteer Information. We also have a letter with more
detailed information, should you require it.
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8) Does anyone call me or do I get to speak with my
writer regarding my resume?
No. None of our prices include telephone interviews with the writers. We have
designed your resume workspace so that you can communicate directly with your
writers quickly and efficiently. One of the reasons we can offer such low rates
is that all correspondence is done through your resume workspace.
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9) Will I have a chance to review, comment or change my
resume once sent to me?
Yes. You will first receive a professional draft. Which once received, if
acceptable, you approve. Or if you have any changes to make, you may request
them at that time. Please keep in mind that our goal is to provide you with an
excellent resume, in just a few short days. Therefore, we ask that you please
take the time to carefully review your package and request all changes at one
time.
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10) Can I fax my information to you?
No. All information must be submitted through your resume writing workspace.
None of our prices include the costs to have a data entry person read a fax and
enter all the information into a computer. We have designed your resume
workspace so that you can communicate directly with your writers quickly and
efficiently. One of the reasons we can offer such low rates is that all
correspondence is done through your resume workspace.
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11) How many years of experience do your writers have?
Are they Certified; Licensed; etc?
Our team of writers has over 30 years of experience writing all kinds of
resumes and many of them are professionally certified. This means that they
have actually gone to a resume-writing course, and then taken a test, and have
passed it.
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Posting/Email Blasting:
1) How will I know when my resume has been posted
and/or blasted?
A) RESUME POSTING: You will receive message in your resume workspace from the
resume services department once your posting has been completed. Any
confirmations from the websites you were posted to, will be sent to your
Employmet911.com mailbox. Or you may request a posting report from
[email protected]
B) EMAIL BLASTING: Within 24 hours, you should receive a message in your resume
workspace confirming your services have been provided. Also in your email
account, you will receive a message with a list of companies and recruiters
your information was sent to, including their contact information.
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2) How long is my resume active if I have it Posted
and/or Blasted?
It varies from site to site and we do it just the one time, but most websites
keep your resume active for 3 months.
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3) I have already bought the resume service, now I am
ready to post/blast my resume but how do I do it?
You must approve your resume to the writer/editor that sent it to you, then
they will send your completed resume to our distribution department who will
take care of posting/blasting your resume for you.
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4) Why didn't my resume get posted exactly like I sent
it to you?
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5) Why isn't my resume appearing on some of the posting
sites?
We always submit your resume to all the sites on our list, but due to the fact
that the submission process is automated, we have no way to track each and
every sites response. If your resume appears different (or doesn't appear at
all) on any of these sites it is because that job site didn't accept your
resume the way it was formatted. Each of the over 80 sites that we post to has
different requirements as to what information they want and how they want it
formatted. This is entirely out of our control. We do everything we can to make
sure each site accepts your posting, but ultimately it is in the control of the
job site as to whether they accept, reject or alter your resume. However, if
your resume is not appearing on most of the job sites, let us know immediatley
and we will investigate and re-post if needed.
There are many reasons that many resume posting sites give us for not be
posting your resume or why it may be different then you submitted. We don't
have a system in place that will pinpoint the exact problem on each and every
of the sites. However, here is a sample of why an particular site has altered
or not posted your resume. Some reasons that the posting sites give are: I'm
too busy now, come back later - Username already in use - We have no idea what
happened, but your submission failed for some unknown reason - Please contact
technical support as something went wrong - We are temporarily down for
maintenance, please try back later - Server 500 error (only God knows what
happened) -etc, etc, etc... So you can see that while we do post to all the
sites, and your resume is definately out to well over the 80 we state, why you
may not be receiving 80 emails. We do our best, and always submit your resume
to all of the sites, but sometimes that is not good enough for numerous reasons
as stated above. Almost everyone receives a confirmation of at least 15-20
sites and many of the sites do not even send confirmations, which makes it
difficult to see proof that, yes your resume is out there.
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6) What sites do you post resumes to?
To see a list of the resume posting sites,
Click here.
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