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Employment Wanted
Job Description 1: Customer Service
Job Description 2: Receptionist
Job Description 3: Front Desk
Career Goals: Seeking a Customer Service position in a non-sales position. Helping customers/ clients to resolve their issues is a strong point in my extensive experience.
Willing to Relocate?: No
Additional Info
Loretto M. Jans
Elmwood Park, IL 60707
[email protected]

Career Summary
A Customer Service Professional with experience in both Corporate and Medical Businesses
serving in the capacity as a Workforce Planning Administrator, Insurance Billing and Receptionist at various times in my extensive career.

Professional Experience

Primary Caregiver 2013-2015
Provided 24 hour in-home care for my elderly mother with dementia.

Automatic Data Processing ~ ADP, Inc. ~ Chicago, IL 1997-2013
Workforce Planning Coordinator I
Monitored incoming call volumes via Avaya and IEX
for over 150 Client Service Representatives.
Assisted in achieving service level objectives;
ensuring appropriate productivity levels were maintained.
Prepared various reports to assist with daily and future
achievement service level objectives.
Answered the e-Mails in the Workforce Team Mailbox
from both Client Service representatives and managers.
Helped schedule vacations, training and appointments for representatives.

Elgin Cardiology ~ Elgin, IL 1994-1997
Administrative Assistant/ Insurance Billing
Answered calls from patients and insurance companies
regarding payments. Maintained computerized list of
Accounts Receivable.
Made calls on delinquent accounts set up payment

New Image Dental, Ltd ~ Streamwood, IL 1987-1994 Receptionist
Answered the phones and scheduled appointments for
cleanings and other dental needs.
Maintained daily schedules for 2 Dentists and 3
Hygienists in a busy practice.
Maintained File Room and kept charts up-to-date.
Handled billing and processing payments for all services.

Page 2 Loretto Jans
[email protected]

Skills/Software Knowledge-IEX TotalView -Avaya/CMS Supervisor -Microsoft Excel, Word


Harry S. Truman College ~ City Colleges of Chicago
Associates in Applied Sciences ~ Major in Computer Science

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