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Employment Wanted
Job Description 1: Case Manager
Job Description 2: Customer Service
Job Description 3: Warehouse
Willing to Relocate?: No
Additional Info
Tangie.R.West
51 Stafford Street [email protected] 860-953-1833
Hartford ,CT, 06106 860-816-1965 or 860-997-7654
________________________________________

CASE MANAGEMENT PROFESSIONAL


PROFESSIONAL PROFILE
Dedicated Human Service Professional offering several years of experience in case management, employment training and program coordination. Resourceful in discovering and developing inventive supportive services. Excellent verbal and nonverbal communication skills and proficient in MS office Suite.


CORE SKILLS

• Community Relations • Employment Services • Administering LSI/ASUS
• Work Shop Facilitation • Motivational Interviewing • Project Management
• Customer Services • Cultural Diversity • Suicide Intervention
________________________________________

EMPLOYMENT HISTORY

Community Partners In Action, Hartford, CT 11/2013-12/2014
Residential Case Manager

• Conducted client orientation and assessment (LSI-R and ASUS) using motivational enhancement strategies
• Prepared individual service plans based on assessment outputs
• Delivered case presentations
• Coordinated and followed up on referrals to community based services, as necessary and appropriate
• Inputted client data into the Contractor Data Collection System (CDCS) and maintained, updated, and utilized the data as directed
• Utilized the CPA Case Management System as directed
• Conducted booster sessions based on client needs
• Prepared progress and discharge reports that were accurate and timely
• Remained current on research and literature reviews with “what works” in changing offender behavior and reducing recidivism
• Developed service delivery plans for clients and incorporated all special needs
• Completed necessary case documentation on each client in a timely manner
• Supervised urine collection as required by program regulatory compliance


Community Partner In Action, Hartford, CT 07/2008-06/2013
Retention Specialist
• Conducted intakes and assessments of criminal justice clients participating in the PREP and STARR programs using Motivational Interviewing
• Provided case management and referrals for basic needs assistance for a caseload of seventy clients
• Enrolled PREP and STARR participants in employment services and provided activities such as interview coaching, mentoring on what is appropriate dress and behavior in the work place
• Assisted PREP and STARR participants in developing individualized post-employment plans suited to their level of education and skill set
• Collected employment verifications from PREP and STARR participants
• Supported court-ordered programs and maintain up to date status of clients to reduce recidivism rate


Community Renewal Team, Hartford, CT 08/2007-06/2008
Husky Outreach Case Manager
• Collaborated with State of CT Department of Social Services (DSS) to create promotional and marketing strategy to increase enrollment
• Conducted outreach presentations which focused on specific groups throughout the Greater Hartford area
• Coordinated Husky Insurance fairs that provided outreach services and recruitment opportunities
• Managed case load of over 100 participants enrolled in the Husky program
• Collected demographic data, conducted pre-screening and assessed potential eligibility for CRT, DSS or other community organizations


Wellcare, North Haven, CT 02/2007-07/2007
Medicaid Benefit Consultant
• Marketed Medicaid products to all interested eligible candidates
• Conducted individual presentations to perspective members
• Provided on-going assistance to Medicaid members, as necessary, answering questions and/or directing inquiries to Customer Service
• Continually monitored activities of health industry competitors and provides information to management


Hartford Public Schools, Hartford, CT 09/2001-05/2006
Substitute Teacher
• Tutored and assisted children including special needs students individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
• Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
Peer Mediation Site Coordinator
• Ran in-school mediation service and ensured that it is appropriately incorporated into the behavioral policy of the school
• Promoted Restorative Approaches to conflict in schools by running inset sessions and being the point of contact person for schools
• Delivered training in Peer Mediation and other Restorative Techniques as required



EDUCATION/PROFESSIONAL DEVELOPMENT

University Of Hartford, West Hartford, CT B.A. in Sociology
University Of Hartford, West Hartford, CT A.A in Liberal Arts

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