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Employment Wanted
Job Description 1: MANAGER
Job Description 2: CUSTOMER SERVICE
Job Description 3: CLEANING
Career Goals: I want to obtain a secure position that will demonstrate my abilities
Willing to Relocate?: No
Additional Info
8200 Fair Oaks Blvd #69, Carmichael, CA. 95608916-277-3092[email protected]
Erica Flores
Professional Experience
Manager of Check and Go Oct., 2012-Apr., 2013
? Managed all loan contracts and brought down net bad through strong and friendly collection activities
? Opened and closed store 6 days a week making sure all monies balanced and security in place
? Did very creative advertising to constantly bring in new customers and keep longstanding customers happy
Collections Representative- AT&T Oct., 1999-Sep., 2011
? Relief/ Take Over Floor Manager- Collection Mngr. stand in, relieve call center reps from more difficult calls or at the request of the customer, took on special projects throughout the office, and completed all the office closed key work including arrangement approvals for business and residential accounts
? Floor Coach Trainer- Trained new employees in communications office procedure and laws, assisted in coaching and developing long time employees with updating skills as well as new laws and procedures as they change often
? In-Charge and Scheduling Desk-Monitored and scheduled 80 reps call flows while handling office communications and adjusted calls where needed throughout the day to reach optimal stats
? Collections Call Center Representative- Received and generated calls to collect company revenue and negotiate suitable payment arrangements for clients while maintaining numbers and company expectations
Career Counselor at American River College Aug., 1998-Oct., 1999
? Aided students in career path exploration and execution
Manager and Lead Trainer of Living Well Lady Gym Aug., 1994-Jul., 1995
? Managed gym with approx. 15 employees , supervised contracts, schedules, payroll, and building maintenance
Medical Triage- USA Olympic Trials 1995
? Managed triage for Doctors, Chiropractors, massage therapists, and on the emergency field team.
Education History
Graduated with honors from El Sereno High school- 1996
Completed units at American River College in Human Services
Regional Occupation Program Certificates in:
? Retail Sales and Management
? Fashion Design
? Physical Therapy
? Sports Therapy and Sports Psychology
? Sacramento Urban Indian Health Project AIDS Peer Counselor
Accomplished in several computer programs and skills through education and on job experience



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