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Employment Wanted
Job Description 1: Human Resources
Job Description 2: Talent Acquisition
Job Description 3: Payroll
Career Goals: Seeking a career position in Human Resources or other related field which my previous experiences an skills further develop company.
Willing to Relocate?: No
Additional Info
Brandon D. Smith
[email protected] (513)283-4392
SUMMARY OF SKILLS AND ABILITIES

-Human Resources, Payroll, Public Relations, Medical Management, Office Management, Government Contracting, Property Management, Staffing, Sales/Retail Management, Health Insurance, Consulting, Clerical, Administration, Transportation, Dispatching, Shipping/Logistics, Financing, Collections, Business 2 Business, Recruiting/Talent Acquisitioning, Customer Service, Financing, Billing, Accounts Payable/Receivable, Outreach Coordination, Telemarketing, and Call Center experience.
-18 years of experience in Customer Service, Sales, and Retail.
-14 years of Financing, Billing, Accounts Payable/Receivable.
-11 years of experience in Business Management and Store Operations including Management, Supervisory, Key Holder, Shift Leader, and Specialist.
-Excellent clerical/administration support skills, mediation skills, liaison skills, corporate skills, computer skills, presentation skills, consulting skills, marketing skills, merchandising skills, outreach skills, reliable cash handling, data entry, electronic scanning experience, dispatching, communication through email, and conference calling.
-A very enthusiastic team oriented professional and leader with a strong focus on problem-solving and troubleshooting; also managing, recruiting, public relations, relating with staff, and satisfy customers.
-Outstanding ability to read, communicate, and write in both Spanish and English.
-Previous company achievements include certifications, history of top sales, customer compliments and letters, great example of outstanding customer service, and reliability.


PROFESSIONAL EXPERIENCE
SRA International, Inc. Health Insurance Marketplace (Department of Health and Human Services)
(Aerotek) Cincinnati, OH *In-Person Assister Certification (REHIRED)10/2014-current
01/2014-04/2014
1st shift Federally Certified Bilingual In-Person Assister Specialist, Medical Management and Consulting (Government Contractor for Centers for Medicare and Medicaid Services)
• Provide federal certified In-Person enrollment assistance and consultation to individuals and businesses involving Affordable Care Act/Health Insurance Marketplace in both English and Spanish using federal government applications on federal government website and federal government paperwork from Enrollment Assistance Center (EAC) or outreach events at several locations.
• Create/Review customer and business accounts/applications using (PPI) in Health Insurance Marketplace/ Healthcare.gov federal government website. Also, consulted with financing with available tax credits and set up/process billing for insurance companies such as Anthem Blue Cross, Humana, United Healthcare, Caresource, etc.
• Set up table/booth with federal government peripherals regarding Health Insurance from CMS (Centers for Medicare and Medicaid Services) and educate public for affordable health insurance at remote locations such as libraries, community centers, churches, phonathons, public events, etc.
• Outreach coordinate with Heath Insurance Marketplace peripherals such flyers, brochures, and business cards to the public. Also, hung posters and posted flyers in store fronts and community boards of local businesses.
• Outbound/Inbound calls to schedule, confirm, prescreen, follow up, and data entry appointments in appointment scheduling software, and respond to inquiries from office and enrollment assistance center.
• Conduct training to obtain certification “In Person Assister.” Continuously participated/dialed into SRA International, Inc. and federal government webinars concerning Affordable Care Act.
• Participate in SRA International, Inc. and federal government webinars regarding Affordable Care Act, taxes, etc.
• Office IT-troubleshoot and problem-solve computers, cell phones, networking, and other government equipment.
• Effective communication and office meetings with office personnel, supervisor, office manager, outreach coordinator, and project coordinator.
• Telemarketing/Cold Call local businesses for participation/partnerships in events.
• Document encounters accurately with required data in QMART.
• Staple, copy, scan, and print government paperwork.
• Train and help certify new employees for “In Person Assister” certification.
• Inventory office and government equipment.
• Open and close federal government office/enrollment assistance center (Key Holder).

U.P.S (United Parcel Service) (Advent Global Solutions) 06/2014-8/2014
Cincinnati, OH
Bilingual Dispatcher
• Supervisory of truck drivers including attendance, office administration, tracking/inspection reports of tractor and trailers, hand out paychecks, emails, contacting truck drivers for assignments, collect signatures for paperwork, etc.
• Assist in monitoring and dispatching orders when primary is overwhelmed.
• Ensure all service orders are routed to the correct destination.
• Get on boards and POD information from drivers and agents.
• Place notes into online systems using data entry and contact call center.
• Quickly and pleasantly answer inbound calls from truck drivers, businesses, clients, etc.
• Enter orders.
• Update Air bill info, Proof of Deliveries, and scheduling.
• Meeting dispatch productivity and quality standards.
• Make sure service orders are transferred to proper desk.
• Handle routine customer problems and inquiries.
• Trace lost shipments and communicate service problems to customers.
• Daily Tractor and Train audits.
• Escalate problems and questions beyond the dispatcher to handle to lead supervisor or manager.

DHL Global Mail (Fleetstaff) 09/2013-11/2013 Erlanger, KY *TSA-STA Certification
3rd shift Onsite Office Manager/Human Resources
• Recruiting, Supervising, Emailing, Staffing, Consulting, Inbound/Outbound phone calls, check messages from employees, DHL, and Fleetstaff office to place/fill job orders for DHL Global Mail.
• Manage/Supervise over 100 employees on production floor.
• Take attendance of employees on production floor and populate daily attendance record on remote desktop.
• Providing orientations for reviewing company policies and procedures to new employees.
• Communicate effectively with HR Generalist regarding attendance reports, turnover reports, injury reports, etc.
• Separate paychecks by department and hand out paychecks.
• Faxing, stapling, mailing, copying, printing, and filing company paperwork.
• Attend 12 AM meetings nightly along with other department meetings and communicating effectively with HR Generalists, Floor shift managers and supervisors, department supervisors, department leads, and DHL company representatives regarding meeting staffing and production goals. Also, submitted daily recaps requested by Regional Human Resources of DHL.
• Train and certify employees for TSA-STA certification.
• Update Master Disciplinary, occurrences, DHL reports, and DHL attendance on shared hard drive.
• Compile and record time studies disciplinary actions, and safety issues.
• Transport paychecks and Fleetstaff paperwork between DHL and Fleetstaff office.
• Dispatch/contact emergency 9-11 calls and immediate medical response for employees injured during work.
• *SET DHL GLOBAL MAIL WORLD RECORD FOR MOST SCANS IN ONE HOUR BY TWO ASSOCIATES*

LifeSafer 8/2013-10/2013 Blue Ash, Ohio
Bilingual Customer Service Representative
• Inbound/Outbound call center to clients selling or servicing LifeSafer breathalyzer units in vehicles.
• Aided and consulted clients in the decision making process for LifeSafer breathalyzer units for sales and service.
• Emails and reminder calls to clients, state directors, and maintenance personnel regarding service dates, answering questions, and setting up appointments for clients at maintenance shops for installs and maintenance.
• Communicated effectively with Call Center Supervisors, Call Center Director, Maintenance or Vehicle Service shops in several locations, State Directors and staff using conference calls, meetings, training, and email to set/overcome goals to drive sales and new promotions.
• Data entry and manage accounts, set up/process billing, client information, installations and work orders, and appointments.

JRK Property Holdings, Inc. (The Willows of Springdale) 4/2013-5/2013 Springdale, Ohio
Bilingual Property Manager/ Bilingual Leasing Consultant
• Manage over 400 apartment units on property including collecting monthly rent, set up/process billing, troubleshooting and problem-solving apartments, property, and tenancy issues.
• Aided and consulted leads in the decision making process for leasing apartments.
• Answering inbound/outbound phone calls, faxes, and emails to leads regarding leasing, answering questions and setting up appointments to view apartments and property and fill out/process leasing applications.
• Communicated effectively with Property Office Manager and Assistant Office Manager, Maintenance, and staff using conference calls, meetings, and email to set/overcome goals to drive sales and new promotions.
• Data entry work orders, leasing applications, and guest cards into apartment leasing software
• Dispatch/communicate with maintenance regarding work orders.
• Show leads apartments and property.
• Faxing, stapling, mailing, copying, printing, and filing company paperwork.

The Job Store LLC 06/2012-2/2013 Springdale, Ohio *E-Verify Certification
Assistant Office Manager/Clerical/Human Resources/Bilingual Staffing Specialist
• Recruiting, Supervising, Emailing, Staffing, Consulting, Interviewing, Orientations, Place calls, Dispatching, and Inbound/Outbound phone calls to place/fill job orders for companies.
• Meetings and communicating effectively with secretaries, management, sales representatives, co-workers, company representatives, human resource representatives, and possible applicants regarding job orders.
• Reviewing applications using and representing company identification for I-9s and E-Verify.
• Coordinate new hire orientations reviewing company policies and procedures to employees.
• Answer inquiries, email, phone calls, and check answering machine regarding employment or call-offs.
• Hand out paychecks and sign over employees to payroll card or direct deposit and enter information into human resource/payroll/timekeeping software.
• Faxing, stapling, mailing, copying, printing, and filing company paperwork daily, weekly, and monthly.
• Monitor/review time clock daily to ensure clock ins/clock outs regarding employees and create timecards for employees.
• Administering background checks and drug test.
• Administering company phone and training videos.
• Transport paychecks and paperwork.
• Hire and terminate employment.
• Maintain cleanliness of office and order office supplies when needed.

Wireless Express (Sprint) 7/2010-5/2012 Cincinnati, Ohio
Assistant Manager/Bilingual Sales Specialist
• Aided and consulted customers and businesses in decision making process for purchasing Sprint merchandise such as phones, phone plans, accessories, internet, etc.
• Executing managerial tasks such as recruiting, supervisory, deposit cash/checks daily with U.S. Bank, retrieving bank deposits, complete daily, nightly, weekly paperwork, approve hours, review resumes and applications, interviewing, training, audits, inventory control, petty cash, order phones and office supplies, planograms, and merchandising.
• Communicated effectively with CEO, Vice President, District Manager, and staff using conference calls, webinars, and emails to set/overcome sales goals to drive sales with new promotions.
• Create flyers, customer call-backs, outreach publically, and complete online courses to increase sales revenue.
• Use of Data Entry and Account Management skills to assist in financing, set up/process billing, set-up/review customer accounts, call and customer service for customers, and collect bill payments.
• Problem solving, troubleshooting, and review contracts with customers.
• Conducted stock; also shipping, receiving, and transporting inventory.
• Operated cash registers and using electronic scanning equipment.
• Performed routine cleaning and organization of stockroom and store.

Laborworks 10/2009-2/2010 Hamilton, Ohio
Assistant Office Manager/Clerical/Human Resources/Transportation
• Recruiting, Supervisory, Emailing, Consulting, Staffing, Phone Interviewing, Inbound/Outbound phone calls to employees and companies to place/fill job orders for companies.
• Reviewing applications using and representing company identification.
• Coordinate company orientations reviewing company policies and procedures to employees.
• Review and add up hours on time cards for employees.
• Process payroll daily using human resources and payroll software.
• Print, stamp, cut, and hand out paychecks.
• Faxing, stapling, mailing, copying, printing, and filing company paperwork.
• Meetings and communicating effectively with secretaries, management, sales representatives, co-workers, company representatives, and possible applicants regarding job orders.
• Dispatching tickets, job orders, employee hours, and employee information into human resource software on computer system.
• Administering background checks, alcohol/daily breathalyzer tests using breathalyzer unit, and drug test.
• Administering company phone, rental equipment, security, and training videos.
• Transport employees, paychecks, and paperwork.
• Drive, precisely record mileage, and maintain company vehicles daily.

SRV LLC. (Calendar Club/Go Games) 11/2007-12/2007, 11/2008-1/2009 Cincinnati, Ohio
Assistant Manager/Key Holder
• Aided customers in the decision making process for purchases.
• Executing managerial tasks such as training and drop/retrieve bank deposits
• Operated cash registers and electronic scanning equipment.
• Completed nightly paperwork, planograms and merchandising.
• Conducted stock and shipping inventory.
• Performed routine cleaning of floors, windows, and shelves.

CM Personnel 5/2007-7/2010 Cincinnati, Ohio
Industrial Labor
• Fulfilled job orders such as forklifting, cherry picker, stocking, lifting over 75 lbs, line assembly, shipping and receiving, pressure washing, labeling, and reviewing and signing off Bill of Ladings for truck orders for 1st, 2nd, and 3rd shifts.

Redskye Wireless (AT&T) 10/2004-5/2007 Cincinnati, Ohio
Manager
• Aided and consulted customers in decision making process for purchasing AT&T merchandise.
• Executing managerial tasks such as recruiting, supervisory, bank deposits, complete daily/nightly/weekly paperwork, training, audits, inventory control, approve employee hours, planograms, and merchandising.
• Communicated effectively with District Manager and staff using conference calls and email to set/overcome sales goals to drive sales and new promotions.
• Create flyers, outreach publically, and complete online courses to increase sales revenue.
• Use of Data Entry and Account Management to assist with financing and set-up/review customer accounts, set up/process billing, call customer service for customers, and collect bill payments.
• Problem solving, troubleshooting, and review contracts with customers.
• Conducted stock; also shipping, receiving, and transporting inventory.
• Operated cash registers using electronic scanning equipment.
• Performed routine cleaning and organization of stockroom and store.

Deveroes 4/2004-10/2004 Cincinnati, Ohio
Manager In Training
• Aided and consulted customers in the decision making process for clothing, shoes, and accessory purchases.
• Executing managerial tasks such as recruiting, bank deposits, complete daily/weekly/monthly paperwork, training, inventory control, planograms, and merchandising.
• Communicated effectively with District Manager, Store Manager, and staff using conference calls and email to set/overcome sales goals to drive sales and new promotions.
• Operated cash registers and electronic scanning equipment.
• Conducted stock and shipping inventory.
• Performed routine cleaning entire store including floors, windows, and shelves.

Macy’s 11/2001-5/2004 Cincinnati, Ohio
Sales Representative
• Aided and consulted customers into purchasing clothing, shoes, jewelry, housewares, etc.
• Use Data Entry and Account Management to help finance and set-up/maintain credit card accounts, set up/process billing, call and communicate with customer care for customers, and collect bill payments.
• Operate cash registers and electronic scanning equipment.
• Merchandising, audits, tagging, markdowns, folding, and stocking merchandise.
• Performed routine cleaning and organization of fitting rooms, checkout lane, and departments in store.

Education
• Federal In-Person Assister Certification (Affordable Care Act Health Insurance), 2014, 2015, Department of Health and Human Services
• Tax Preparer Certification, 2009, Liberty Tax School (Norwood, OH)
• Associates Degree (Applied Business in Communication Design), 2003 , University of Cincinnati in Blue Ash (Raymond Walters College) (Cincinnati, Ohio)
• High School Diploma, 1999 , (General Studies, Spanish), Withrow High School (Cincinnati, Ohio)
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