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Employment Wanted
Job Description 1: Accounting / Bookkeeping
Job Description 2: Logistics
Job Description 3: Clerical
Career Goals: The bottom line is how can I bring value to the company. Devoted to honesty, integrity, processes and procedures, being trainable, and having a genuine desire to do the job right. Looking to get a foot in the door as an Entry Level Accounting Assistant or related within an office environment. Have a strong desire to grow in the accounting field, from entry to expert level, by obtaining training on the job and outside of work. Hands on experience of 2 years in an office environment, managing and tracking shipments and providing excellent customer service to our client, along with professional liaison between internal and external departments.
Willing to Relocate?: No
Additional Info
* Accounting / Bookkeeping
* Logistics * Clerical * Customer Service
________________________________________
The bottom line is how can I bring value to the company. Devoted to honesty, integrity, processes and procedures, being trainable, and having a genuine desire to do the job right. Looking to get a foot in the door as an Entry Level Accounting Assistant or related within an office environment. Have a strong desire to grow in the accounting field, from entry to expert level, by obtaining training on the job and outside of work. Hands on experience of 2 years in an office environment, managing and tracking shipments and providing excellent customer service to our client, along with professional liaison between internal and external departments.

SKILLS

Outlook - Word - Excel - 10 Key (Touch) - Alpha (45+ wpm) / Numeric (10,500+ kph) - AS/400
AMS (Intermediate) - SAP (Introductory)
Attention To Detail
Analytical by nature
Team-oriented work ethics
Able to work with minimum supervision
Professional liaison between internal and external departments
________________________________________

PROFESSIONAL EXPERIENCE

Syncreon, Grapevine, TX 2012 2014
Inbound Logistics Coordinator (Promoted)
o Contributed to the success of maintaining KPI goals above 95%.
o Coordinated & tracked inbound shipments from numerous vendors to warehouses.
o Interacted with management, coordinators, carriers, vendors & client through heavy use of email & some phone communication.
o Provided updates to client regarding shipments.
o Handled multiple shipments in a timely manner, meeting client deadline goals.
o Handled documentation such as BOL, ASN, and Packing List.
Inbound Track & Trace Coordinator
o Tracked & traced inbound shipments on behalf of a team of coordinators, by pulling and creating reports & then interacting with them via email and direct communications to help them meet client deadline requirements.
United Parcel Service, Dallas, TX 2009 - 2011

Warehouse Administrative Office Tech (AOT) (Promoted)
o Sorted/scanned packages ran reports, shutdown equipment, sent out equipment service order requests and various other assigned duties. Maintained office organization by placing equipment in its proper location daily. Trained others on proper equipment use and on other AOT duties.
Front Counter Associate
o Signed out packages to customers and business clients using a special delivery information acquisition device (DIAD board), loaded packages onto a trailer, and used a printer/copier daily. Stocked and organized shelves and various other assigned duties.

Automated Telecom Service (ATS) 2002 - 2009
Contact Center Professional / Batch Team (Promoted)
o Contributed to quality control assessment of payments, error-corrections, and batch processing, by running reports of all payments at regular intervals throughout the workday. Trained temporary agents on our batch team procedures when needed for heavy workload periods.
Contact Center Professional / Floor Monitor (Promoted)
o Handled supervisor/lead agent calls and aided agents as necessary. Monitored floor agents to assure proper work ethics were adhered to.
Contact Center Professional / Phones
o Handled Inbound/outbound calls to post payments, address customers account issues, and restore services, while maintaining a low-error ratio, due to mastery over 10-key touch and detailed monitoring of final call closure process, all in a timely manner.
ADDITIONAL QUALIFICATIONS
12+ years of experience in a Call Center environment, with accurate error/detail assessment (proofreading), editing, and other related work.
Creative ability to organize, edit, and update policy material and other related concerns of the company in a user-friendly manner.
Great rapport with co-workers, both in communication and attitude, with a strong desire to edify and motivate toward good company ethics.
Detail-oriented when training others, to absolutely confirm they are following company procedures, while understanding the company has the final word.
CONTRIBUTIONS
While working for ATS, due to a strong detail-oriented focus, and low-error skill, I was often given the task of creating, updating, and editing policy material to better aid agents with company call flow, leading to better call-time management.
While working for ATS & UPS, I would proactively make suggestions, when appropriate, that provided helpful work-related solutions and created helpful material, during and after business hours, such as a Copy/Paste document, a City/State/Code Batch document, and a detailed work-flow document.
EDUCATION

MOUNTAIN VIEW COLLEGE, Dallas, TX - Bookkeeping I GPA: 4.0
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