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Administrative assistant, Customer service Resume Results

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Employment Wanted
Job Description 1: Administrative assistant
Job Description 2: Customer service
Career Goals: To obtain a management position in a fast paced company that requires exceptional oral, written and customer service skills.
Willing to Relocate?: No
Additional Info
Evelyn Sanches
224 Peace Street, Stratford, CT 06615 US
Home: (203)345-6567 Cell: (203) 243-1743 [email protected]

Proficient bi-lingual English/Spanish , administrative assistant with experience in accounts payable,accounts receivable, collections and data entry. Outstanding problem solving skills and communication. Well organized and proficient in multitasking and prioritizing. Computer skills - QuickBooks, Microsoft word, Outlook, PowerPoint and internet savvy. Ability to handle sensitive and confidential documents/information. Over 30 years of outstanding customer service
Front Office Operations Customer Service
Collections Cash Management

Assisted Company owners, CFO and Vice President .
Posting updates for employees, information, Knowledge of operating various office machines (Computer, copy/fax machine, telephone, etc.)
Prepared, issued, and sent out receipts, bills, invoices, statements, and checks.
Assisted Spanish speaking employees with schedules, issues and paychecks.
Dealt with customer inquiries and complaints
Processed weekly Payables
Ordered supplies
Maintained all company files, employee files, prepared forms, verified information, and resolved routine problems.
Conducted research when necessary.
Picked up,opened and routed incoming mail, answered correspondence, prepared and mailed outgoing mail.
Electronic and paper organization.
Heavy contact with clients, client's representatives and vendors.

Effectively handled and serviced physicians’ claims quad state (CT, NY, NJ, PA) by investigating and initiating appropriate action to insure timely resolution/payment of claims

Document in a timely fashion all provider/customer contact according to the provider/customer information database system parameters

Handle government calls from providers, members, and vendors

Maintain a daily log of call volume and claims

Have extensive training in all areas of claims adjudication, such as HIPPA, obstetrics/gynecology, ophthalmology anesthesia, internal medicine, radiology, physical/occupational therapy, and out of network

Assign staff duties

Responsible for opening and closing of store

Maintained invoices and nightly/weekly reports: responsible for faxing of reports

Ordered, received, logged, incoming stock/shipments, and shipping of gift boxes

Made daily bank deposits

Did other administrative duties such as maintaining files, faxing, and maintaining heavy customer contact.

Organize seasonal fund raising events

Keep inventory of fund raising items

Other administrative duties such as, opening and sorting mail,
maintaining files, and heavy customer service phone contact

Customer service phone contact

Logged daily reports

Reported and routed incidents to appropriate personnel

Received award for outstanding customer service
Successfully supervised retail store and worked closely with employees


A & S Pharmaceutical Corp. Bridgeport, CT March 2008 – February 2014
Administrative Assistant
Revicaljos Stratford, CT January 1980 – present
Work At Home Fest Connecticut February 2006-2007
Independant Director
WESTAT Gaithersburg, MD September 2004 - February 2005
Telephone Interviewer
HealthNet of the Northeast Shelton CT May 2001 - September 2004
Claims Adjudicator for Physicians Claims
Security Services of Connecticut Bridgeport CT April 2000- August 2001
Security Guard
Montana Mills Bread Company Fairfield, CT July 1999-October 1999
Shift Supervisor
Petco Pet Supplies Stratford,CT May 1996-July 1999
Lead Associate
Fountain of Jacob Church Bridgeport CT April 1990 - 2010
New York School for Medical and Dental Assistants Queens NY May 1982-August 1982
Dental Assistant Certification
Parent Education Center Bridgeport CT June 1999-May 2001
Computer Skills

Housatonic Community Technical College Bridgeport CT August 1995-December 1995
Business Administration
Grace Dodge High School Bronx, NY September 1981

References upon request
Letters of recommendation upon request
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