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Employment Wanted
Job Description 1: Customer Service
Job Description 2: Government
Job Description 3: Human Resources
Career Goals: I am a high-energy, result oriented professional seeking a position where I can expand my work experience and potential
Willing to Relocate?: No
Additional Info
VALENTINA BOGATYREVA
15905 NE 93rd St | Vancouver, WA 98682 | 360-909-8528 | [email protected]

OBJECTIVE
A high-energy, result oriented professional seeking a position where I can expand my work experience and potential.

WORK EXPERIENCE
Bank Debt Collections Specialist
June 2014 – August 2014
Asian-Pacific Bank, Blagoveshchensk, Russia
• Made the calls conversing with account holders, and seeking to recover unpaid debt
• Tried to solve the customer’s problem or answer his or her question in order to collect the past due funds
• Set up repayment plans or made other arrangements with the account holder
• Used specialized listening skills, good customer service, and problem-solving abilities to collect the past due funds
• Analyzed account holder’s overall financial picture and came up with ways he or she can repay the debt without creating further financial dilemmas for the customer

Assembly Technician
February 2012 – October 2013
Leatherman Tool Group Inc., Portland, OR
• Assembled various tools and components using blueprints, established procedures, and production drawings
• Used a variety of different hand tools for assembly
• Conducted quality inspections using a variety of precision tools to ensure quality component specifications are met
• Analyzed test results and performed re-work when necessary
• Completed documentation of finished product as required by procedures

Retail Customer Service Representative August 2008, June 2009
Mega, Blagoveshchensk, Russia
• Provided face-to-face customer support in an effective, courteous manner
• Resolved customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
• Maintained and stocked selling area to ensure a clean and neat shopping environment

SKILLS
• Fluent in German, Russian, and English
• Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Photoshop
• Great interpersonal skill with an ability to be part of a team
• Excellent analytical skills with the ability to problem solve
• Ability to work in a fast paced and demanding environment


REFERENCES
Leah P. Preble – Supervisor, Day Shift, at the Leatherman Tool Group, Inc., 503-200-0863
Yuriy Danilenko – The supervisor in the shopping and entertainment center “Mega”, 0117-914-562-3442
Stanislav Makeev – The manager at the Asian-Pacific Bank, Collections Department, 0117-4162-220412

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