|Page 1 of 2 Brandie N. Turner
13024 Day St #209
Moreno Valley, CA 92553
Seeking to obtain a position as an Executive Assistant I where I can utilize my excellent skills and abilities in a capacity that allows for growth and opportunity. My desire is to secure a challenging position within your progressive organization, and dedicate myself to providing premium customer and client services.
Mission Surgical Clinic - Riverside CA
Surgery scheduler/ Back Office Medical Assistant, 10/2012-4/2014
Served as Primary Surgery Scheduler within a fast-paced General Surgery Practice.
Assisted three General Surgeons with specialties in bariatric surgery, surgical oncology, and placement of gastroneurostimulation, to ensure excellent patient care and maintain great patient/physician relationships. Arranged appointments and maintained surgeon’s calendar. Scheduled surgeries, ran back office for post-operative patient care, consoled patients following surgery with any complications or concerns via telephone. Managed physicians’ weekly schedule, assist with surgical procedures in office, scheduled diagnostic testing, completed disability or leave of absence forms, call in prescriptions to pharmacies or via E Prescribe, request authorization, marketed to develop physician practice.
Orthopaedic Medical Group of Riverside, Inc. — Riverside, CA
Back Office Medical Assistant / Surgery Scheduler, 4/2006- 9/2012
Served as a key member of interdisciplinary healthcare team for a busy orthopaedic medical practice. Assisted four MDs of different specialties (e.g. Spine Surgery, Pediatrics, Joint Replacement, Pain Management.) to ensure proper patient care and smooth daily functioning of office. Request authorization and scheduled multiple procedures such as surgeries, diagnostic studies and conservative treatments. Coordinated with case managers for authorizations and to appeal denials for medically necessary procedures.
Scheduling of surgeries include patient pre-op, and arrangement of post-operative care.
Contact patients with results by Physician request only Dispense medications, fit and dispense durable medical equipment, remove casts, prep for casting, apply splints, remove sutures, provide proper wound care and dressing change. Follow sterile procedures to administer injections and prepared patients for in office procedures (e.g. Acupuncture, injections and aspirations, EMG/NCS testing etc.)
Front Office/ Chart Set-up
Consistently praised for efficient handling of administrative duties.
Checked patients in and out, scheduled appointments, distributed incoming mail and faxes, properly transferred calls to the appropriate department. Verified eligibility for HMO, PPO, and WC insurances, submitted and obtained authorizations for office visits, inpatient and outpatient procedures. Communicated with insurance company personnel, doctors, nurses, medical service vendors to maintain proper patient care and treatments. Collected co pays and contact patient for unpaid balances. Prepared charts for upcoming appointments, and requested medical records from outside facilities (e.g. diagnostic testing, labs, operative reports, past medical records, etc.), inputted patient history and demographic information using electronic medical records. Received several commendations from management, physicians, nurses, patients, clients, and outside entity representatives.
Page 2 of 2
Brandie N. Turner
13024 Day St #209
Moreno Valley, CA 92553
Medical Assistant Diploma, United Education Institute- 5/2005
AHA CPR Certified, 2005-present
High School Diploma, Perris High School- Perris, CA
Medical charting, bookkeeping, filing, Medical billing and coding, electronic medical record programs, data entry, appointment and surgery scheduling, Typing 45 wpm, Patient education, OSHA Compliance, HIPPA Knowledge, maintain the preservation of complex confidential records, ensured all personal documents were never compromised, maintained patient confidentiality, orientation, active listening, coordination, monitoring, reading comprehension, social perceptiveness, time management, critical thinking, decision making, assisting others, being detail oriented, dependability, integrity, self-control, stress tolerance, cooperation, adaptability, taking initiative, social orientation, compassion, organization, constant administrative and clinical support, ancillary testing, taking vital signs, venipuncture, injections, counsel patient with complaints or concerns, O*Net Interest Profiler, O*Net Work Importance Profiler, screening telephone calls and visitors directing them to the appropriate parties.
Flexible, willing to do a variety of tasks and extra work to gain valuable experience
Great organizational and analytical skills
Demonstrates a great aptitude in problem-solving and decision-making
Excellent verbal and written communication skills
Sets and achieves personal goals to advance career-related skills, knowledge and abilities and helps others to improve their skills
Strong PC skills Microsoft Word, Excel, Outlook, Internet, navigation and research, electronic mail.