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Employment Wanted
Job Description 1: customer service
Job Description 2: customer service represen
Career Goals:
Laura Yacko
13619 Lavergne #115
Crestwood, IL 60445
708-218-4232
[email protected]


CUSTOMER SERVICE REPRESENTATIVE
Obtain a position with a company that will enable me to effectively demonstrate my interpersonal communication skills in a professional environment with opportunity for growth and advancement.
HIGHLIGHTS OF QUALIFICATIONS

? Expert knowledge and abilities in written and verbal communication
? Organized and detail-oriented
? Strong skills in time management, prioritizing tasks and meeting deadlines
? A problem solver who quickly grasps complex situations and turns them into manageable tasks/opportunities
? Cooperatively work with others to produce and deliver positive results.

PROFESSIONAL EXPERIENCE

Instone Company, Alsip, IL 2010 - 2013
The largest Wholesale Distributor for Cultured Stone® in the United States. Distributor of Buechel Natural Stone Veneer and a full line of Masonry Products.
Customer Service Representative
Responsibilities included, but were not limited to handling customer inquiries, complaints, billing questions, and payment extension/service requests. Develop and grow accounts with trust, quick and efficient responses, problem resolution and follow up. Work daily with internal partners in accounting, field services, operations and logistics.

? Educate existing and potential customers by answering product and service questions; suggesting information about other products and services.
? Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
? Recommend potential products or services to management by collecting customer information and analyzing customer needs.
? Prepare product or service reports by collecting and analyzing customer information.
? Manage a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

? Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

? Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

? Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

? Inventory Control and Reporting for over 500 building material products



Hearth & Home Technologies, Alsip, IL 2004 – 2010
(Company bought by Instone Company)
Manufacturer and wholesaler distributor of building materials, fireplaces and stoves. Offering masonry and concrete specialties, veneer stones and brick, factory built wood and gas fireplaces, stoves, inserts, venting systems, masonry fireplace products, mantels and fireplace facing materials, vented and vent-free gas log sets.
Customer Service Representative

? Lead Customer Service Representative taking on responsibilities of Customer Service Supervisor when Supervisor not present
? Coordinated with Sales and Operations to meet specific shipment requirements for customers
? Delivered accurate rate quotes for LTL, Truckload, and other shipments as needed.

? Retained high customer satisfaction by skillfully and calmly resolving shortages and discrepancies

? Completed customer service training to learn ways to enhance customer satisfaction and improve productivity.

Edward George Company, Alsip, IL 2000 - 2004
(Company bought by Hearth & Home Technologies)
A wholesale distributor of building materials, fireplaces, barbecues, and storage and organization products, masonry and concrete specialties, veneer stones and bricks, foundation windows and wells, masonry and concrete repair and restoration products, coating products, curing and sealing products.
Customer Service Representative

? Order entry and processing of customer purchase orders
? Inventory control assistance for building material division
? Worked with credit department to rectify service and billing issues


EDUCATION & TECHNICAL SKILLS

? High School Diploma

? Very accurate and rapid keyboard skills

? Computer Skills in Microsoft Word and Excel

? Manage 2000 Computer System







Willing to Relocate?: No
Education History
School Name: Maria High School
Years Attended: 0  -  0
Qualifications: Diploma
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