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Employment Wanted
Job Description 1: Clerical
Job Description 2: Administrative
Job Description 3: Secretary
Willing to Relocate?: No
Education History
School Name: Edmondson High School
Years Attended: 1990  -  1994
Qualifications: Diploma
School Name: Woodland Job Corps Center
Years Attended: 1995  -  1996
Qualifications: Business/Administration Certificate
School Name: Catonsville Community College
Years Attended: 0  -  0
Qualifications: Pursuing Associate’s degree in Medical Office Assistant
Employment History
Company Name: Equal Employment Opportunity Commission via Kelly Services, Inc.
Employed From: 4/13/2014  -  5/15/2015
End Pay: 12.07
Responsibilities: • Welcoming and directing visitors as appropriate
• Handling routine inquiries from members of public, in writing and through face to face interaction
• Counseling individuals on whether EEOC has jurisdiction over their allegations
• Assisting and providing administrative support to individuals on all levels of expertise
• Receiving, researching, analyzing, and answering telephone and written inquiries
• Preparing forms, letters and other correspondence using data given by charge parties, employer’s and attorney’s
• Assigning weekly prepared charges to investigator’s within a timely manner
• Entering appropriate codes in IMS computer system and transferring case files to state and local agencies
• Processing incoming and outgoing statements, letters and other correspondence
• Maintaining and updating charge files, records and reports
• Reviewing and verifying confidential information to be processed and coded in IMS computer system
• Using and maintaining general office equipment including facsimile, photocopier and printer
• Following specific instructions in compliance with automated office procedures and regulations
Company Name: American Red Cross, Hospital Services Dept.
Employed From: 12/31/2008  -  12/31/2012
End Pay: 19.87
Responsibilities: • Handling extensive public contact and heavy phone volume
• Coordinating and managing hospital request and shipments for products and services ensuring patient needs are met
• Clearly identifying customer needs and expectations by providing outstanding customer service
• Proactively communicating and using customer feedback to improve services and products
• Scheduling and setting up courier dispatching for shipments to local and regional hospitals and blood banks facilities
• Providing and maintaining positive and professional communications internally and externally
• Investigating, following through and resolving hospital shipment problems and customer complaints
• Entering confidential data into database with accuracy using various computer software and system applications
• Prioritizing and Organizing records, logs, filing systems, and hospital inventories to maintain steady workflow
• Performing all duties in compliance with federal, state, local and American Red Cross regulations and requirements
Company Name: American Red Cross, Donor Suitability Dept.
Employed From: 11/1/2000  -  12/31/2008
End Pay: 16.5
Responsibilities: • Performing autologous 24 hour notification to hospital blood banks and physicians
• Identifying, managing, notifying and authorizing the release of blood units with test results
• Acting as liaison for all medical staff, families and patients and serving as a main point of contact
• Understanding and complying with healthcare regulations including HIPAA and privacy laws
• Making decisions on and resolving donor discrepancies in accordance to regulatory guidelines
• Updating and reviewing health history deferrals and blood donation records for completeness
• Auditing, generating, screening, evaluating, reconciling, and maintaining scheduled utility reports
• Training new personnel including evaluating staff and communicating procedures
• Maintaining donor relationships by handling questions and concerns with promptness and professionalism
• Filling in for the office receptionist as needed
Company Name: American Red Cross, Data Mgt. Dept.
Employed From: 9/1/1999  -  11/1/2000
End Pay: 12
Responsibilities: • Entering confidential data into database with accuracy using various computer software and system applications
• Assisting and providing administrative support to individuals on all levels of expertise
• Prioritizing and organizing medical paperwork to maintain steady workflow
• Following local operating procedures at a “0” error rate
• Processing , printing, sorting, and distributing inter-office mail and domestic mail
• Using and maintaining general office equipment including facsimile and photocopier
• Handling inquiries, reconciliation’s and highly confidential documents
Additional Info
INEZ JOHNSON
1802 Wadsworth Way Baltimore, Maryland 21239 410-254-1704 [email protected]

PROFESSIONAL HISTORY
Receptionist/Customer Service EEOC Field Office via Kelly Services, Inc. 04/14 – present
• Welcoming and directing visitors as appropriate
• Handling routine inquiries from members of public, in writing and through face to face interaction
• Counseling individuals on whether EEOC has jurisdiction over their allegations
• Assisting and providing administrative support to individuals on all levels of expertise
• Receiving, researching, analyzing, and answering telephone and written inquiries
• Preparing forms, letters and other correspondence using data given by charge parties, employer’s and attorney’s
• Assigning weekly prepared charges to investigator’s within a timely manner
• Entering appropriate codes in IMS computer system and transferring case files to state and local agencies
• Processing incoming and outgoing statements, letters and other correspondence
• Maintaining and updating charge files, records and reports
• Reviewing and verifying confidential information to be processed and coded in IMS computer system
• Using and maintaining general office equipment including facsimile, photocopier and printer
• Following specific instructions in compliance with automated office procedures and regulations

Customer Service Representative American Red Cross, Order Management Dept. 12/08 – 12/12
• Handling extensive public contact and heavy phone volume
• Coordinating and managing hospital request and shipments for products and services ensuring patient needs are met
• Clearly identifying customer needs and expectations by providing outstanding customer service
• Proactively communicating and using customer feedback to improve services and products
• Scheduling and setting up courier dispatching for shipments to local and regional hospitals and blood banks facilities
• Providing and maintaining positive and professional communications internally and externally
• Investigating, following through and resolving hospital shipment problems and customer complaints
• Entering confidential data into database with accuracy using various computer software and system applications
• Prioritizing and Organizing records, logs, filing systems, and hospital inventories to maintain steady workflow
• Performing all duties in compliance with federal, state, local and American Red Cross regulations and requirements

Donor Deferral Registration Coordinator American Red Cross, Donor Suitability Dept. 11/00 – 12/08
• Performing autologous 24 hour notification to hospital blood banks and physicians
• Identifying, managing, notifying and authorizing the release of blood units with test results
• Acting as liaison for all medical staff, families and patients and serving as a main point of contact
• Understanding and complying with healthcare regulations including HIPAA and privacy laws
• Making decisions on and resolving donor discrepancies in accordance to regulatory guidelines
• Updating and reviewing health history deferrals and blood donation records for completeness
• Auditing, generating, screening, evaluating, reconciling, and maintaining scheduled utility reports
• Training new personnel including evaluating staff and communicating procedures
• Maintaining donor relationships by handling questions and concerns with promptness and professionalism
• Filling in for the office receptionist as needed

Data Entry/Administrative Assistant American Red Cross, Data Mgt. Dept. 09/99 – 11/00
• Entering confidential data into database with accuracy using various computer software and system applications
• Assisting and providing administrative support to individuals on all levels of expertise
• Prioritizing and organizing medical paperwork to maintain steady workflow
• Following local operating procedures at a “0” error rate
• Processing , printing, sorting, and distributing inter-office mail and domestic mail
• Using and maintaining general office equipment including facsimile and photocopier
• Handling inquiries, reconciliation’s and highly confidential documents




COMPUTER/TECHNICAL SKILLS
• Windows 95-2007, Typing 50-55 WPM, Data Entry Package, Microsoft Word, Microsoft Excel, Microsoft Access,
• Microsoft Power Point, Microsoft Outlook, NBCS, CMS Maintenance, CMS Reports, Autosched, KOVIS,
• Bits LMS, Mobile Sched, Max Retriever, Edocs, False Hit Database, Peachtree Accounting 5.0, Reservations
• Package, Medical Terminology, 10 Key Adding Machine, Telephone Switchboard

QUALITIES/ATTRIBUTES
• Reliable Efficient Organized Able to prioritize and multi-task
• People Oriented Communication Skills Detail Oriented Able to meet deadlines

EDUCATION/AWARDS
• Catonsville Community College, Pursuing Associate’s degree in Medical Office Assistant
• Received certificate from Woodland Job Corps Center for Business/Administration in 1996
• Edmondson/Westside High School, received diploma and graduated with honors in 1994
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