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Employment Wanted
Job Description 1: Customer Service
Job Description 2: Order Entry
Career Goals: Seeking a customer service-oriented position that will provide opportunities for advancement and growth.
Willing to Relocate?: No
Education History
School Name: Southern Illinois University at Carbondale
Years Attended: 1994  -  1997
Qualifications: Master of Science, Rehabilitation Administration and Services/Vocational Evaluation
School Name: Southern Illinois University at Carbondale
Years Attended: 1997  -  2000
Qualifications: Bachelor of Science, Communication Disorders and Sciences, Minor-Psychology
School Name: Prospect High School
Years Attended: 1985  -  1989
Qualifications: Diploma
Additional Info
Dana L. Dixon
1230 Rock Run Drive, Apt. 204 Crest Hill, IL 60403
(630) 201-6737•[email protected]

Southern Illinois University at Carbondale, Carbondale, IL
M.S., Rehabilitation Administration/Vocational Evaluation

Southern Illinois University at Carbondale, Carbondale, IL
B.S., Communication Disorders and Sciences (Speech-Language Pathology), Psychology


• A highly organized and detail-oriented individual with over six years experience providing thorough and skillful administrative support to senior management
• Dedicated and focused, able to prioritize and complete multiple tasks and follow through to achieve goals
• An independent and self-motivated professional with excellent research and writing skills, able to cultivate relationships at all organizational levels
• A confident and concise communicator; able to deliver enthusiastic presentations with clarity and humor to diverse audiences
• Exceptional interpersonal skills that contribute to a friendly and efficient working environment for clients, co-workers and upper management
• Computer skills include: MS Office Suite, Navision Financials, Quick Books, and extensive Internet experience, 80+ words per minute typing speed
• Skilled in mediation and conflict resolution
• Six years experience with grant-writing/grant request reviews


Employment Evaluator, February 16, 2010-Present

Promote informed choice, self determination and active participation to clients involved in the employment evaluation process
Maintain a working knowledge of multiculturalism, mental/physical/learning disabilities, transitioning high school students, etc.) to ensure the delivery of consistent and quality services
Conduct orientations and administer interest and aptitude inventories to determine the preferred learning styles, skill-sets, tolerances and preferred modes of communications for clients
Schedule and perform community-based assessments (one-on-one interaction) that coincide with the specific interests of Trial Work clients and determine the potential for community employability
Target and identify companies/organizations to enhance the job shadowing experiences of Trial Work clients/consult with businesses on disability issues and provide disability awareness education
Provide counseling, case management, conflict resolution and ancillary referrals to Trial Work clients
Develop employment evaluation reports/conduct interdisciplinary team meetings
Maintain client files according to CARF, IDORS, ODD and organizational standards
Complete pre-discharges and discharges for clients who unsuccessfully complete the Trial Work program and refer clients to more suitable programs based on their individual disability status

Internet Claims Specialist, 2005-2008

Maintained a working knowledge of ACD manuals, ACD and state/federal policies and procedures relative to the Child and Adult Care Food Program (CACFP)
Managed a database of 800+ on-line claiming Providers/conduct data queries to ensure data accuracy
Reviewed and processed 800+ electronic menus each month
Provided Internet technical training to existing and new Providers
Increased Internet claims membership by 55% since 2006 via creative marketing strategies and exemplary customer service
Devised and distributed monthly e-newsletter to 800+ Providers

Worksheet Processor, 2005-2006

Provided nutrition and claim education to Providers
Greeted and assisted in-office clients and addressed telephone inquiries from prospective and current providers
Reviewed and processed Provider menus for errors to ensure appropriate State reimbursements

Agency Relations Representative and Office Manager, 2001-2005

Provided superior administrative support to Agency Relations Director for correspondence, financial management and policy compliance
Reviewed and evaluated applications for agencies wishing to become Food Depository programs
Assisted agencies with program management to increase effective and efficient operations
Created customized information packets for hot meal and pantry programs
Fielded 85+ daily client calls for information packet requests and referrals to local food programs
Designed, wrote and presented training manuals to/for prospective and current member agencies
Managed databases for membership inquiries, applicants, and current/new agencies
Trained new and existing employees on client protocol and organizational policies and procedures
Provided consultations to prospective member agencies and conducted facility tours for various groups
Cultivated strong relationships with managers and staff to create cohesive and productive deadline-driven teams
Conducted weekly audits of agency files to ensure compliance with America’s Second Harvest requirements
Recruited and supervised volunteers for special and seasonal office projects
Assisted with planning annual fundraiser and training individuals for event operation
Worked closely with Communications Director to recommend agencies for media coverage
Identified agencies for donations from corporate and individual donors

Agency Relations Representative, 1998-2001
Enhanced agency networking through the collection and dissemination of information, ideas and referrals
Provided conflict resolution, mediation and arbitration services between agencies
Reviewed, evaluated and recommended proposals for agency grant program
Conducted regular onsite audits for over 80 agencies and provided appropriate technical assistance
Responded daily to numerous reference questions and connected agencies with community resources
Determined project scope and collaborated with team members to devise award wining agency training program (Pantry University)
Facilitated new member orientation sessions and follow along services
Managed databases for new member inquiries, new applicants and current member agencies
Surveyed random agencies/clients to collect data for national hunger study
Implemented plans for annual fundraiser and trained individuals to operate the event

Vocational Evaluation Intern, January-May 1997
Conducted one-on-one full-scale vocational assessments for clients with Traumatic Brain Injury to determine their potential for employment/eligibility for specialized programs
Co-facilitated interdisciplinary team meetings for clients with Traumatic Brain Injury to ensure quality service delivery
Facilitated life skills courses to clients with Traumatic Brain Injury to improve independent living skills
Provided one-on-one community integration services to clients with Traumatic Brain Injury to ensure community exposure/interaction

Rehabilitation Institute Graduate Assistant, 1995-1996

Researched numerous professional databases to compile materials for faculty publications
Prepared classroom instruction materials for graduate-level courses

Rehabilitation Administration Practicum, October 1995-May 1995
Conducted one-on-one orientations/facility tours to clients with Traumatic Brain Injury, mental/physical disabilities (schizoaffective disorders, learning disabilities, above/below the knee amputees, speech/hearing impairments, fetal alcohol syndrome, FLK syndrome, etc)
Coordinated/conducted vocational skills groups for clients with Traumatic Brain Injury, mental illness/physical disabilities
Conducted one-on-one vocational assessments to determine and make recommendations or program eligibility
Provided one-on-one job coaching to clients with Traumatic Brain Injury, mental/physical disabilities in woodshop to enforce and ensure safety procedures
Reviewed and prepared client files for compliance with CARF requirements


First Aid/CPR
Crisis Prevention and Intervention (CPI)
Qualified Intellectual Disability Professional (QIDP)


Member, American Speech Hearing Association

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