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Employment Wanted
Job Description 1: Team Lead
Job Description 2: Quality Assurance
Job Description 3: Customer Service
Career Goals: Seeking a position in Customer Service Management and also the Healthcare Industry.
Willing to Relocate?: No
Education History
School Name: Northside High
Years Attended: 1979  -  1982
Qualifications: Diploma
School Name: Macon Tech
Years Attended: 1996  -  1996
Qualifications: Certificate in Excel
Employment History
Company Name: Ryla, Inc.
Employed From: 5/30/2006  -  7/22/2011
End Pay: 12
Responsibilities: • Processed payroll, reviewed CMS, and Avaya reports.
• Process applications via web for Clients wishing to contract with the government.
• Promoted to manager position for seasonal campaign, train and supervise 15 customer service representatives.
• Provides floor and escalation support to customer service representatives.
• Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
Company Name: Amedisys Customer Support
Employed From: 3/13/2002  -  7/11/2005
End Pay: 15
Responsibilities: • Monitored agents and assigned patient accounts daily.
• Verifying private & secondary medical Insurance for homebound patients including the verification of Medicare/Medicaid status.
• Ensuring insurance coverage was in an active status prior to scheduling nurse’s examination and/or dispensing of medications.
• Entered medical insurance data and indigent patient’s information.
• Processed patients daily which included new admissions, discharges, transfers and any new medication.
• Expertise in all areas of medical billing, including claims and payment processing, medical coding and medical terminology.
• Reviewing patient records using medical coding procedures.
• Record any medical charges and other payments or adjustments.
• Detecting any coding errors or performing any modifications needed.
Additional Info
Angela Bynum Marshall
2609 Forrest Ave NW
Atlanta, GA 30318
[email protected]
Home: 404-549-7792
Cell: 404-512-4789
Dedicated worker with 10+ years of experience customer service settings. Great interpersonal and employee-relations skills. Consistently achieve record-high customer satisfaction rankings, respected leader. Lead by example and ensure the execution of all office policies and procedures.
Areas of Expertise
Customer Service Management
Complaint Handling & Resolution
Technical/User Support Time Management Skills
Front-End Supervision
Scheduling Teambuilding & Training
Credit Card payment systems
Call Center Operations
Professional Experience
Ryla, Inc. — Kennesaw, GA 5/06 to Present
Government Customer Response Analyst, 10/09 to 7/11
Customer Service Manager, 7/09 to 10/09
Government Customer Response Analyst, 5/06 to 6/09
• Processed payroll, reviewed CMS, and Avaya reports.
• Process applications via web for Clients wishing to contract with the government.
• Promoted to manager position for seasonal campaign, train and supervise 15 customer service representatives.
• Provides floor and escalation support to customer service representatives.
• Resolving customer support related issues and providing customer with proper solution, via the troubleshooting techniques.
• Screens incoming calls to ensure quality. Assisting registrants with the government procurement and registration process.
Amedisys — Atlanta, GA 3/02 to 7/05
Team Lead Medical Insurance, 1/04 to 7/05
Business Office Specialist, 11/02 to 8/03
Recertification Specialist, 3/02 to 10/02
• Monitored agents and assigned patient accounts daily.
• Verifying private & secondary medical Insurance for homebound patients including the verification of Medicare/Medicaid status.
• Ensuring insurance coverage was in an active status prior to scheduling nurse’s examination and/or dispensing of medications.
• Entered medical insurance data and indigent patient’s information.
• Processed patients daily which included new admissions, discharges, transfers and any new medication.
• Expertise in all areas of medical billing, including claims and payment processing, medical coding and medical terminology.
• Reviewing patient records using medical coding procedures.
• Record any medical charges and other payments or adjustments.
• Detecting any coding errors or performing any modifications needed.
Education and Training
Macon Tech — Macon, GA 1996
Certificate in Excel
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