|Lucas J. Martin 43 Dumont Ave. Lewiston, ME 04240 (207)-689-4942
L.L.Bean - Seasonal Customer Service Rep - 09/2014 to 02/2015 & 09/2010 to 02/2011 Peck Bldg - Lewiston, ME Responsibilities - Provide world-class customer service & handle sensitive customer info for one of the highest rated retailers in the world. Dual monitors & multiple programs. Confidentiality & CCI compliance. Maintain positive, helpful, & friendly attitude. Front End - Answer calls. Handle orders, accounts, general inquiries, exchanges, promos, website assistance, product info, L.L.Bean Visa & much more.
All 3 L.L. Bean assignments completed w/highest grade performance eval. & kept until final layoff.
Received at least 1 customer service recognition per assignment at Peck.
Canton Wok - Delivery Driver - 05/2004 to 09/2014 - Lewiston, ME
Responsibilities - Service entirety of Lewiston - Auburn & some Lisbon. Take orders, package orders, & handle cash. Up to 100+ mi/day incl. holidays & inclement weather. Usually only driver on staff. Maintained own vehicle. Responsible for all expenses. No at fault accidents or violations.
L.L.Bean - Seasonal Material Handler - 09/2009 to 12/2009 OFC - Freeport, ME
Responsibilities – Stock incoming inventory, use boxcutter, operate RF scanner, load & maneuver U-boats. Lift up to 70lbs to overhead shelf.
Great Falls Marketing - Inbound Sales Rep - 10/2006 to 06/2007 - Auburn, ME
Responsibilities - Commission based inbound sales from newspaper, mail, radio, internet, & television advertising. Multiple client operations simultaneously. Meet sales goals for primary offers, cross-sells, auto-ships, & buy clubs. Often top tier in company = top 30%
Labor Ready - Day Laborer - 10/2001 to 07/2004 – Lewiston, ME
Production, Construction, Landscaping, Sugarloaf Cafeteria, General Labor, Cleaning, & Packaging of Medical Supplies.
Manpower - Gates FFT Thermoforming Unit – Production Associate - 03/2004 to 05/2004
Responsibilities – Kiln operator & waste material disposal using wire bailer or auger style trash compactor.
Vincent Fruit - Truck Driver - 04/2003 to 11/2003 - Lewiston, ME
Responsibilities - Operate diesel truck with manual trans. & boxes of up to 18ft. Inspect, pick, pack, load, & deliver fresh produce daily. Handle invoices & payments. Solo routes from Lewiston to Damariscotta. No accidents or violations.
Auto Auction of New England & Automarine - Driver - 08/2001 to 01/2002 - Gray, ME / Londonderry, NH / MA
Responsibilities – Transport vehicles & personnel between locations. Inspect vehicles. Move cars through auction block.
ICT Group - Credit Card Customer Service Rep - 10/2000 to 12/2000 - Lewiston, ME
Telemark / Livebridge - Outbound Telecom Sales Rep – 10/1999 to 08/2000 Lewiston, ME
Lewiston Adult Ed - G.E.D. Received - 12/2005
Lewiston High School - 09/1997 to 10/2000 - Completed 11th Grade
Lewiston Regional Technical Center - Automobile Maintenance - Completed 1 yr - 09/1999 to 06/2000
Air Force Junior R.O.T.C. - Completed 3 yrs + 4 Summer Camps - Achieved Officer Rank of 1st Lt.
References - Available Upon Request
Hobbies, Areas of Interests, & Volunteer Work
Astronomy, Science, Technology, Health, Cooking, Puzzles, Chess, Radio, Reading, Geopolitics, History, Archaeology, Current Events, Outdoor Recreation, Model Building, & Rocketry.
Automobile Detailing, Maintenance, Performance, & Technology.
Volunteer Spectator Safety Marshall - New England Forest Rally Race – July 2012, 13, & 14