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Employment Wanted
Job Description 1: Human Resources
Job Description 2: Receptionist/clerical
Job Description 3: Customer Service
Career Goals: I am looking for a company who has great ethics and believe in treatings their employees with respect. Also a acompany that I have mobility to go up in and use as my career in life.
Willing to Relocate?: No
Additional Info
November 2007- HEWITT ASSOCIATES
June 2008
HR CUSTOMER SERVICE BENEFITS ADMINISTRATION
401K, PENSION, HEALTH CARE

Administration of the employee’s benefit functions for all qualified and non-qualified company benefits including:
• Group health and life insurance
• Flexible spending accounts
• Short and long term disability
• Optional benefit elections and employee health and wellness programs.
• Pension retirement plans
• 401K Savings

Inbound Customer service rep
HCE money management of funds in excess of $1,000,000
Responsible for program compliance with ERISA, IRS, 409A, HIPPA
Problem solve any issues with accounts
Go into detail on plan provisions with participants
Create tickets for troubleshooting
Document processing, including:
• Appeals/disputes
• Pension
• Roll-over withdrawal with savings
• Election authorizations and confirmations
Data entry
Outbound calls to ppt daily to ensure issues were resolved
Go over any 3rd party referrals and payment options

PROGRAMS USED: CS PRO, TBA, REFERENCE DATABASES, LOTUS NOTES, IMAGING, SAMETIME, WEB BASED TOOLS, ONLINE TIMECARD/STATS, INTERNET EXPLORER, NEWSFLASH, MS WORD/EXCEL.










March 2007- TEK SYSTEMS / OCPS
October 2007
Customer service/Trainer

On Site trainer and support
Assist with the new school system implementation
Problem solving, issue resolution
Provide adequate training in short period of time
Assist multiple schools at a time.
Data entry
Assist with school’s office work
Attend training in other facilities
Attend web-based meetings


September 2006- Spherion/Hewitt Company-Customer Service Rep
January 2007
HR/Customer Service
Benefits, 401K

In Bound Call Center, HR outsourcing company
Enroll participants into their respective insurance plans, i.e.: medical, life
Update participant’s personal accounts
Create work projects to have participant’s issues troubleshooted
Outbound calls to participants to advise that corrections were completed
Work with 10 different clients on their benefits, updating profiles, explaining benefits, receive and handle complaints to completion

Programs: Lotus Notes, Internet Explorer, Internal Database references, i.e.: navigator production, newsflash, YCR/YBR

May 2006–
September 2006 TRC STAFFING – TEMP AGENCY, Orlando, Florida DATA ENTRY/ADMINISTRATIVE

E-filing
Data Entry
Scan Speed, I Synergy, Microsoft Outlook, and Internet Explorer programs
Multi line Cisco Phone

November 2005 – BURLINGTON COAT FACTORY, Orlando, Florida
May 2006 Cashier/Customer Service Rep.

Provide customer service and knowledge to customers
Handle all customer needs
Assist Manager in Administrative duties


February 2005 – CINGULAR WIRELESS, Orlando, Florida
October 2005 CUSTOMER SERVICE REPRESENTATIVE

Provide customer service and support to all Cingular customers
Activation of phones
Attached credits to accounts
Review accounts and statements with customers and provide explanation all details
Repair phone service through computer program
Manually handled early request or exception forms


APRIL 2002- NBTY, INC - Bohemia, NY
NOVEMBER 2004 GOOD N NATURAL/US NUTRITION MARKETING DIVISION

OFFICE RESPONSIBILITIES:

Heavy Phones
AS400 program on Dell PC
Lotus Notes Email and calendar system
UPS Online Shipping for outgoing packages
Data Entry
Customer Service with individual customers and retail stores
Placed orders for Health Food Stores
Up sell product to Health Food stores and customers
Maintained spreadsheet on orders placed and returned using Microsoft Excel Program
Maintained spreadsheet on mailing list of customers
Letter correspondence with customers
MS Word and Excel programs


VITAMIN WORLD STORE
STORE RESPONSIBILITIES

Customer Service
Cashier
Stock
Customer verification and proper usage of product
Opened and closed store
Handled necessary paperwork for opening and closing store.


EDUCATION:

High School Sachem High School, Ronkonkoma, New York
1999-2003, Regents Diploma

SOFTWARE EXPERIENCE:

Intermediate knowledge of Microsoft Office Products: Word, Excel, Outlook, Lotus Notes, AS400, Multi-line Cisco Phone, Scan Speed, I Synergy and Internet Explorer.

INTERESTS:
Family Activities, Computers, Sports, Outdoor Activities

REFERENCES:
Available upon request
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