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Employment Wanted
Job Description 1: customer service
Job Description 2: production & Mfg
Job Description 3: quality control
Career Goals: My name is John Schmidtbauer and I have a strong background in customer service. I was recently downsized from the recreational industry. My focus going forward is a administrative and customer support role in a consumer goods company that has a good entrepreneurial spirit. Again, my name is John Schmidtbauer.

I have worked with Xp and Microsoft products and As400 to log customer questions and issues.



Willing to Relocate?: No
Additional Info

John M Schmidtbauer
16456 138th Ave.
Little Falls MN 56345
Ph. (320) 632-3977
jschmidtbauer3977@charter.net

SUMMARY OF QUALIFICATIONS

Experienced professional with manufacturing, production, quality assurance, sales and customer service background.
Excellent phone skills and ability to manage multiple projects and meet deadlines under pressure.

PROFESSIONAL EXPERIENCE

Genmar Minnesota, Inc. (Larson/Glastron/Seaswirl/Fincraft Division) 1988 - 2009
Technical and Customer Service Representative
Provided technical and troubleshooting information via telephone, e-mail, letters and in person to dealers, customers and factory personnel
Recommended and approved warranty repairs on products in the field
Planned and was a presenter for yearly customer service training for over 250 attendees
Active member of Genmar Safety and Ergonomics team.
Serviced international customers in over 40 countries with technical and shipping advice
Member of the Quality Assurance Team conducting inspections on boats and Engineering Composites processes
Developed work instructions for factory personnel to comply with ISO standards
International Parts Customer service representative
Supervisor for small parts production. Held various positions including paint applications, lamination processes and component assembly.

United State Army Reserve and MN National Guard (Camp Ripley, MN) 1985 - 1991
Multiple combat duties
12 Bravo Combat Engineer: built roads and bridges
62 Victor Crane Operator: Operated and maintained Pneumatic & Hydraulic and cable military cranes
Loaded ammunition and other various military vehicles to trains, ships or other transport vehicles
Rappel master





Crestliner Boats (Little Falls, MN) 1985 1987
Welder
Welding aluminum hulls and small parts
Designed new product on large fishing boats in conjunction with Engineering department

Bednarik Wood, Inc. (Harding, MN) 1984 - 1985
Assembler
Assemble hardwood products

Music Production 1984-2009
Play multiple instruments including bass guitar, guitar, banjo, keys, flute and tuba.
Extensive musical background spanning 30 years
Perform with Local Bands: Express, Loose Talk, FBCO, Fuzzy Logic, Pandemic, and currently bass player for Julio Goldstien.
Produced local music events during summer festivals in Morrison County, MN
Sound and Production engineer for Local, Regional and National bands

PROFESSIONAL ACCOMPLISHMENTS

Awarded Larson Boats Employee of the Year for saving the company over $100,000 in warranty claims while improving product.
Introduced new shipping methods to the international parts department while saving over $75,000 in company freight costs.

TECHNICAL SKILLS AND EDUCATION

Proficient in Microsoft Word, Microsoft XP, Excel, Outlook and AS400
Yamaha OEM technical training course
MerCruiser Certified technical training and installation course
Volvo Penta Certified technical training and installation course
Padgett & Thompson Certification training in Customer service
Company certified through yearly 20 hour course to sell Larson/Glastron VEC products
Graduate Healy High School, Pierz, MN



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