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Employment Wanted
Job Description 1: Customer Service
Job Description 2: Data Entry
Job Description 3: Cashier
Willing to Relocate?: No
Additional Info
Shanda Sanders

903-330-6014

4917 Canyon Trl Apt 2318

Euless, TX, 76040



Qualifications

Customer focused individual with good communication skills and easily interactive with management, peers, staff, and customer. Proven ability to strongly communicate well with diverse groups and individuals. Strong customer service and problem solving skills. Ability to adapt and manage in a fast-paced environment. Highly competent in the ability to multi-task.

Business Software Experience: Microsoft Word, Excel, PowerPoint, Microsoft Office, Outlook, Outlook Express, Internet Explorer, Windows 2000, Windows XP, WPM 57


Experience


Suddenlink Communications (Cable Company) Tyler, TX Aug 2004 to July 2009


Field Service Representative (Dispatcher)

Work Order Entry and completion

Dispatched tech to site if necessary

Developed, formatted, and maintained database for equipment retrieval process

Processed, packed, and shipped over 100 packages a day to obtain previously issued equipment for return

Monitored field repair work orders and high speed data cable ports

Analyzed and located technical issues and service outages

Customer Service Representative

ICOMS & CSG Billing System Knowledge

Billing and Data Entry

Inbound/Outbound Calling (over 75 sales and service calls a day)



Wendy's Restaurant Tyler, TX Feb 1999 to Aug 2004

Shift Manager


Cash Handling

Inventory

Truck Orders

Payroll Submission and Completion for up to 20 employees

Bank Deposits

Trained and scheduled up to 20 employees

Attended management classes and review product updates to ensure superior knowledge for customer satisfaction

Increased sales through product displays and promotional events

Traveled to many different locations to assist with training of new hires



Super 1 Foods Tyler, TX Jan 2001 to Sept 2002

Cashier (Customer Service)


Provide customer service

Check customerís groceries



Accomplishments

Received awards for Sales Achievements (Bronze and Silver Level Award for Showtime Sales : Suddenlink)

Promoted to Field Service Representative (December 2006: Suddenlink)

Received award for World Class Customer Service (Super 1 Foods)

Received letter of recognition from President of the company and other Key Executives for going on and above the call of duty (Super 1 Foods)


Education


High School Diploma (Robert E. Lee)

Tyler Junior College (majoring in medical transcription)



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