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Employment Wanted
Job Description 1: customer service
Job Description 2: collections
Job Description 3: sales
Career Goals: T
Willing to Relocate?: No
Additional Info
Shakita T. Wood
2080 Ben Hill Rd.
Atlanta GA, 30344
Phone: (404) 343-8725
Email: shakitawood3@hotmail.com

Proven organizational, leadership, time management, and skills.
Professional and articulate team player in sales and service.
Over seven years of call center experience.
Over seven years experience in customer service, sales, and collections.

Work History

Avaya Inc. February 2006- August 2009
Customer Service (Call Center)
Assist customers with billing and maintenance inquires on SAP software.
Process billing disputes, and maintenance adjustments.
Promote online services and ebill solutions.
Upload new maintenance contracts and sale quotes.
Cancel maintenance contracts and debit termination fees.
Verify maintenance and service contracts for product support.

Monitor accounts receivable collections activities for an assigned portfolio.
Use a Computerized system for tracking and information gathering
Make calls to customers with past due balances to inquire about payment.
Work with sales, billing and customer service personnel to resolve accounts with collection issues.
Sends copies of invoices, credit memos, statements and collection letters to customers and associates.
Negotiate payment arrangements
Use a Computerized system for tracking and information gathering

Sage Software February 2005- November 2005
Customer Service (Call Center)
Handle 80-100 inbound calls daily
Assist customers with registering accounting software.
Troubleshoot software and computer problems.
Up Sale product support and accessories.
Educate customers on products and services, for their business needs.
Promote add on features for customers to enhance company revenue.

Mci January 2000- December 2004
Sales Associate
Exceeded daily sales objectives
Explained billing questions and service options.
Made payment arrangements, accepted payments.
Sold and up sold packages and services to customers.
Trained and mentored new employees on customer service and sell quotas.
Educated customers on products and services to avoid charge backs.
Promote new products and special promotions.

Type 50 words per minute
Proficient in Microsoft office applications
Excellent written and verbal skills

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