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Employment Wanted
Job Description 1: Receptionist
Job Description 2: Clerical
Job Description 3: Assistant
Willing to Relocate?: No
Additional Info
Cheryl L. Cerra

17120 SW 94 Ave. #401, Miami, FL 33157
ccerra18@hotmail.com ~ (786) 260-9881

Accomplished and results-driven individual with a proven ability to achieve goals with superior customer service skills and bilingual English-Spanish (written and verbal) communication skills. Proven ability to efficiently handle transactions and solidify customer relationships. Extremely motivated for career change goal and eager to contribute to a company's growth.


Qualification Highlights
Ability to use independent judgment and discretion.
Excellent verbal and written communications skills.
Excellent organizational skills.
Proficiency in operating computers applications and navigating the Internet.
Excellent customer service skills.
Ability to work with minimum supervision.


Work Experience
4/2008-7/2008 Trauge Media Miami Beach, FL
Assistant

Clerical work ranging from typing, filing, answering phones, shredding papers, faxing, sending and checking mail
Use varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos and other textual documentation, effectively
Monitored on-line banners for clients such as LG Electronics and Genius.
Accurately use word processing software programs to produce accurate and useful standardized documents, promptly receives and transmits electronic messages, prepares documents in accordance with regulations and policies in the appropriate format
Punctually receives and answers inquires from customers and callers
Files and obtains documents in a timely manner
Prepares a wide variety of recurring correspondence, internal reports and other documents from information obtained from the staff, files and other sources and reviews and finalizes documents prepared by others
Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives
Receives and directs telephone calls or visitors
Establishes, updates and maintains office records of various types that may be needed or will be needed or will assist in the efficient operation of the office and marketing
Used Microsoft Publisher to create monthly activity reports




2/2005-4/2008 Metropolitan Mortgage Corp. Coral Gables, FL
Assistant/Processor

Clerical work ranging from typing, filing, answering phones, shredding papers, faxing, sending and checking mail
Use varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos and other textual documentation, effectively
Accurately use word processing software programs to produce accurate and useful standardized documents, promptly receives and transmits electronic messages, prepares documents in accordance with regulations and policies in the appropriate format
Punctually receives and answers inquires from customers and callers
Files and obtains documents in a timely manner
Submits paperwork and timesheets promptly
Prepares a wide variety of recurring correspondence, internal reports and other documents from information obtained from the staff, files and other sources and reviews and finalizes documents prepared by others
Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives
Receives and directs telephone calls or visitors
Establishes, updates and maintains office records of various types that may be needed or will be needed or will assist in the efficient operation of the office, processing mortgage loans, and marketing
Maintained a Microsoft Excel database of all files.
Used Microsoft Publisher as a strong marketing tool.




7/2006-3/2008 City Realty Group Miami Beach, FL
Weekend Receptionist

Clerical work ranging from typing, filing, answering phones, shredding papers, faxing, sending and checking mail
Use varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos and other textual documentation, effectively
Accurately use word processing software programs to produce accurate and useful standardized documents, promptly receives and transmits electronic messages, prepares documents in accordance with regulations and policies in the appropriate format
Punctually receives and answers inquires from customers and callers
Files and obtains documents in a timely manner
Receives and directs telephone calls or visitors
Used Microsoft Publisher as a strong marketing tool.
Created documents in Microsoft Excel.

10/2000-2/2005 Best Buy Miami, FL
Media Sales

Made sure all customers were greeted and helped.
Monitored department for stock levels and loss prevention
Hours included getting department ready for opening and close.
Offered add-ons to customers
Reviewed purchase to make sure customer had necessary accessories

3/2000-8/2000 First United Methodist Church Homestead, FL
Child Care

Watched over children ranging from 1-4 years old.
Made sure all children took a nap and were fed
Outdoor activities as well as indoor activities

Skills
Language
English and Spanish (fluent in both)

Computer
Windows, Calyx Point, Microsoft Outlook, Microsoft Word, Microsoft Works, Microsoft Publisher, Microsoft Excel, Internet Explorer, Netscape, Web Designing

Education
1997-2001
Homestead Senior High School
-Diploma
Homestead, FL

References shall be furnished upon request
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