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Employment Wanted
Job Description 1: Auto Collections
Job Description 2: Customer Service
Job Description 3: Collections
Willing to Relocate?: No
Additional Info
CONTACT INFO

Robert Deon Fobbs
9600 Forest Ln.
#2174
Dallas, TX 75243

US
rfobbs2@hotmail.com
Mobile: 469-955-4320
Home: 469-955-4320
Contact Preference: E-Mail

OBJECTIVE: To obtain a challenging position as a seasoned collector.

EXPERIENCE:
06/2007 - Present Monitronics International Dallas, Tx
Account Resolution Department/Special
Projects Group

Account Resolution Department
*Assisting customers with alarm services needs, such as false alarm signals received, setting up service calls, additional equipment needed, and billing issues.

*Handling complaints and providing timely resolutions to maintain customers business.

Special Projects Group
*Informing customers of change per government regulations on additional equipment needed to maintain functionality of alarm system

*Processing necessary information in system for change per customer request through the DICE System.


11/2004 - 9/2006 Drive Financial Services Dallas, Tx
Mid-Range Account Manager
*Responsible for resolution of auto loan accounts 15 to 90+ days past due.

*Accountable for making sound and business relevant decisions to protect the company's interests.

*Providing a high quality of customer service.

*Responsible for maintaining daily averages in accordance with company
guidelines.

10/2000 - 11/2004 Ford Motor Credit Company Irving, Tx
Loss Prevention Specialist
*Responsible for prevention of loss of revenue on auto loans 30 to 120+ days past due.

*Utilizing collection measures when deemed necessary in accordance with company guidelines and policies.

*Providing a high quality of customer service.

*Responsible for maintaining numeric values at company standards.


08/1999 - 2/2000 CompuCom Systems, Inc. Dallas, Tx
Internal Auditor/A/R Presales
*Responsible for reviewing and auditing departments to ensure that daily functions are compliance with company policies and procedures by running and maintaining reports of results.

A/R Presales Analyst
*Responsible for the review and analysis of new orders on specifically assigned accounts for accuracy of information such as: purchase order number, pricing, quantity, terms of contract, tax status, and correct billing address prior to release of the order to the warehouse for shipment.

07/1997 - 11/1998 First USA/Paymentech Dallas, Tx
Verification Analyst/Collections
*Assisted in calling and keying information obtained from merchant applications for Visa/MasterCard processing.

*Performed precalls to verify information for approval process for terminal downloads.

*Responsible for ordering, sorting, and mailing identification plates to merchants for credit card terminals.

Collection Representative
*Responsible for assisting credit card members with credit card accounts.

*Responsible for resolving accounts 45 to 120+ days past due.

EDUCATION:
6/1994 The Art Institute of Dallas US-Tx-Dallas
Associate Degree
*Extensive marketing and business courses.

*Fashion Marketing

6/1988 High School For Health Professions US-Tx-Dallas
High School or equivalent
Graduated.

AFFILIATIONS: 9/1988 - 6/1992 United States Marine Corps Veteran

SKILLS:
Skill Name Skill Level Last Used/Experience
Strong Negotiation and Interpersonal Skills Expert Currently used/5 years
Windows Programs Expert Currently used/5 years
PowerPoint Intermediate 1 year ago/2 years
10-Key Expert Currently used/5 years
Data Entry (5300 kps) Expert Currently used/5 years
Typing Skills (40 to 50 wpm) Expert Currently used/5 years
Excel Intermediate Currently used/2 years
Dice Systems Currently used/6 mos
Dexter Currently used/6 mos
MAS System Currently used/6 mos


Desired Salary/Wage: 16.50 USD Per Hour

Current Career Level: Experienced (Non-Manager)

Years of relevant work experience: 5+ to 7 Years

Work Status: US - I am authorized to work in this country for any employer.

Active Security Clearance: No

US Military Service: Yes

Target Job: Target Job Title: Back-End Collector

Alternate Target Job Title: Mid-Range Collector

Desired Job Type: Employee

Desired Status: Full-Time

Willing to work the following shifts:
First Shift (day)
Second Shift (afternoon)
Rotating

Willing to work weekends: Yes

Target Company: Company Size: No Preference

Category: Financial Services

Industry: Banking/Finance

Target Locations: Selected Locations: US-TX-Dallas

Relocate: No
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