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Employment Wanted
Job Description 1: Maintenance Scheduler
Job Description 2: Customer Service
Job Description 3: Facility Management
Career Goals: I will be retiring from the United States Air Force on 1 Aug 2008, after 23 years of honorable service. I am looking for a position in the Production Management / Maintenance Scheduling / Customer Service area. I saw your company listed on G.I. Jobs / Career Jobs. If your company is currently looking for a motivated and organized individual with a strong work ethic, please review the attached resume.

Willing to Relocate?: Yes
Additional Info
136 Crusader Court
Clovis, NM. 88101
(C) 575-749-2781
(C) 575-749-3699


Experienced professional seeking positions in Production Management / Maintenance Scheduling / Job Control / Customer Service arena. Specific interests and qualifications include recurring maintenance scheduling, facility management, maintenance scheduling and service call dispatching. Extensive military experience (23 years) and multiple commendations. Demonstrable experience in customer service, resource management and maintenance scheduling; proven leader and effective supervisor; emergency management and security manager experience. Extensive experience with work request packages, work request flow, approval process and loading work requests into the Interim Work Information Management System (IWIMS) and customer service. Enthusiastic and diligent worker comfortable working in a wide range of professional environments. Excellent written and verbal skills. Skilled on a wide range of software applications including Microsoft Office (Excel, PowerPoint and Word). Limited experience with Microsoft Access and Project. I am trainable and a quick learner. Secret Security Clearance.


Operations Manager, Cannon AFB, Clovis, NM (2007 – present)
• Managed 261 work requests maintaining positive control ensuring $1.6M infrastructure repairs completed
• Completed 233 emergency/urgent work requests ahead of schedule; enabled 96% customer satisfaction
• Scrutinized work request archives for validity; deleted 73 requests reducing overall backlog by 10%
• Managed unit time accounting program for 180 craftsmen; accurately tracked 1,044 daily man-hours
o Additional Duties and Accomplishments
o Unit Security Manager for 348 personnel; ensured security clearances processed in timely manner
o Land Mobile Radio Custodian: responsible for $500K hand-held radio and base station account
o Unit Control Center Manager: responsible for management of disaster response center / teams

Department Manager, Elmendorf AFB, Anchorage, AK (2004 – 2007)
• Processed 130 work projects worth $12M; expedited coordination / approval readied projects for execution
• Built complex annual work program; deconflicted 2.7K hrs increased productivity 5% over yearly average
• Accounted for 90K labor hours for 9 diverse work centers ensuring 100% accurate accountability rating
• Merged training database with mission calendar; eliminated conflicts and improved productivity 30%
• Developed work request status form; kept customers informed on status of their work requirements
o Additional Duties and Accomplishments
o Government Purchase Card Buyer: Accurately tracked $192K purchases with zero discrepancies
o Emergency Management Rep: Entry control point manager for 4-day oil spill tactics exercise
Bolstered state / federal interagency cooperation; lauded by state regulatory agency

Facility Maintenance Scheduler, Sheppard AFB, Wichita Falls, TX (1998 – 2004)
• Processed 350 work orders / maintenance requests for $500K in total labor and material costs
• Monitored weekly schedules for 12 operational shops / 230 personnel; more that 1,800 daily man-hours
• Wrote computer generated reports in maintenance program to track all maintenance and repair cost
• Updated section continuity book; increased efficiency for newly assigned facility controllers
o Additional Duties and Accomplishments
o Quality Performance monitor: tracked performance measures with 100% accuracy
o Recurring work program monitor: Tracked 11K maintenance items / 39K labor hours
o Section Safety Monitor / Emergency Response Team member



Associate of Applied Science in Maintenance Production Management; 2008
Community College of the Air Force, Cannon AFB, NM


• Leadership / Management Training
o Senior Non-Commissioned Officer Correspondence Course
o Air Force Non-Commissioned Officer Academy, Lackland AFB, TX
o Non-Commissioned Officer Preparatory School

• Ancillary Supervisor Training
o Suicide Prevention, Sexual Harassment Prevention, Hazardous Material Handling, Equal Opportunity Employment, Operations Security, Safety Management, Equipment Custodian


• Air Force Meritorious Service Medal with 1 device
• Air Force Commendation Medal with 4 devices
• Air Force Achievement Medal with 1 device
• Outstanding Unit Medal with 10 devices
• Multiple letters of recognition for outstanding duty performance from supervisors and customers


• Experience working with diverse groups in Korea, Saudi Arabia and Kuwait
• Team leadership in morale building / austere environments
• Secret Security clearance: Active; updated 30 August 2004
• Extensive substance abuse testing over the past 23 years
• Willing to relocate
• Available 1 September 2008


• Delivered 150 stockings Christmas Day to local Police, Fire Dept and hospital personnel
• Delivered “Meals on Wheels” to local less fortunate and elderly citizens
• Helped with Habitat for Humanity, Wheelchair Olympics and Toys for Tots program
• Provided housing for Leukemia and Lymphoma Society team members while attending training
• Assisted 12 families following catastrophic three-alarm apartment complex fire
• Numerous squadron, base and community fund raising and moral boosting events

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