|Benjamin A. Jones
3316 13th Street SE, Apartment 302
Washington, DC 20032
202.607.6611 (cellular), 202.563.4407 (residential)
Accountable, responsible, and professional Customer Service Representative with proven strengths and abilities to multi-task, and manage numerous priorities, with more than 4 years of experience.
•Recognized as a motivated and professional worker.
•Demonstrated abilities to lead & team play in a professional environment.
•Outstanding interpersonal, customer service, and communication skills.
PROFICIENCIES & CERTIFICATIONS
•Typing speed at 30 words per minute with 93% accuracy.
•Cognizant of the Internet & Microsoft’s Word, Excel and PowerPoint.
•Capable of operating a 12-key cash register
•Common knowledge on computers, parts, accessories
•Cellular communications experience: Sprint Together With Nextel, Verizon, T-Mobile, and Cingular
•Standard knowledge of linking up TVs to DVD players and Video Gaming Systems
Woodrow Wilson Senior High School—Washington, DC
Concentration: High School Diploma
Fall 2000-Spring 2003
Graduate’s Equivalency Diploma Received: Fall 2003
RELATED PROFESSIONAL EXPERIENCE
Spirit of Washington Cruise Lines—Washington, DC
February 2006-August 2006
Assisted the ship’s captain with manual duties such as maintaining the safe operations of the vessel, swept and mopped the deck, provided the exact location of the lifejackets, loaded and unloaded material, lubricated and cleaned machinery, provided customer service.
Radio Shack--Washington, DC
July 2004-October 2005
Was available for customers when needed, including evenings, weekends and holidays Greeted every customer with enthusiasm and energy, offered customers cutting-edge solutions in a friendly, confident and knowledgeable manner, provided cashier and customer service skills by assisting customers with purchases and sales, assisted in store inventory, stocked store items and maintained the overall appearance of the store.
Kentucky Fried Chicken--Washington, DC
July 2003- June 2004
Provided superior customer service to all customers, received orders, processed sales and monies, motivated team members, prepared products, maintained quality of product, maintained a clean and safe work environment, maintained a clean parking lot, building exterior, dumpster and boardwalk, removed trash within containers to proper dumpster site(s), unloaded, stocked, and maintained the required inventory level.
October 2001- June 2003
Was responsible for providing customer service by assisting customers with purchases and sales, assisted in store inventory, stocked store items and maintained the overall appearance of the store, and performed light maintenance and any additional tasks specified.
REFERENCES (Serious Inquiries only)
Eugenia Norde, Former Shift Supervisor—CVS/Pharmacy—301.495.4400
Jamee Wade, Former Co-Worker--Spirit of Washington Cruise Lines—202.678.3715