|Heather E Jaramillo
59440 Alderwood Drive
Saint Helens, OR 97051
Century Schools, San Diego, California
Bank Teller Certificate; GPA 4.0
Fort Lewis College, Durango, Colorado
No degree achieved; Business, English (minor) GPA 2.5
Infoplace USA Area Supervisor Jan 03-Present
Supervisor: Chad Carr, Vice President 760-944-7848
Infoplace USA is a company which manages information booths in malls across the United States and Canada. As Area Supervisor, responsible for maintaining the smooth performance of such booths in N California and the Pacific Northwest. Hire and train employees, maintaining contact with managers with regards to such subjects as daily/weekly/monthly sales reporting, hiring, training, payroll, scheduling and staff support.
Northwest Protective Service, Inc. Oregon Ops Supervisor Sep 01-Jan 03
Supervisor: Tom Ray, General Manager 503-284-5050
As Operations Supervisor for Northwest Protective, responsible for scheduling, payroll and training for 100 Security Officers assigned to various businesses in the Portland Metropolitan area. Assisted Human Resources in the interview, testing and hiring phases of the process. Certified with Oregon State DPSST (Department of Private Security, Standards and Training) both as a Security Officer and as a Security Officer Trainer. Worked with WinTEAM management program to track hours worked for billing and payroll purposes. Worked as a team to provide excellence in customer service to all clients. Assisted in front office with receptionist duties as needed, answering phones, typing correspondence, dealing with day to day paperwork for the company.
Patrol Officer May 01-Sep 03
Supervisor Jerry Austero, Patrol Manager 503-284-5050
As Patrol Officer for Northwest Protective, responsible for patrolling manned and unmanned Security sites in the Portland Metropolitan area. Interacted with Security Officers and Clients working to provide Security to various types of business. First line of Mangement for Officers, with regards to discipline, scheduling, training. Worked closely with Operations Manager Timm Agner to fill shifts at each site on an emergency basis. Maintained security in unmanned sites by patrol checks, lock checks, and nighttime surveillance.
Heather E Jaramillo
Northwest Protective Service, Inc., Payroll Clerk Jun 00-May 01
Daniel Robertson, Supervisor 206-448-4040
As Payroll Clerk for Northwest Protective in Seattle, responsible for accuracy in payroll for over 300 Security Officers in the Seattle Metropolitan area. Using WinTEAM Security program, verified time sheets on a weekly basis, followed by a Time/Loss statement for each Security site. Maintained an overtime percentage of less than 6% each week. In addition to these duties, assisted Operations Managers JP Rajao and Dixie White in the performance of their scheduling duties, filling shifts on an as-needed basis. Provided break backup for receptionist as needed; answered phones, testing new applicants, typing correspondence and dealing with day to day paperwork for the company.
Kitsap Mall Security Security Officer/Dispatcher Jun 98-Jun 00
Supervisor, Lt. Robert Webb 360-698-2560
As Security Dispatcher for Kitsap Mall Security, Kitsap Mall, Silverdale, Washington, duties included telephone courtesy, dispatching Mall Security Officers to various duties in Kitsap Mall, functioning as secretary/receptionist for Security Department, creation and compilation of Seciurity Dispatch Log, digital photographic records, filing, typing, maintenance of traffic statistics and Security details on a yearly, monthly and daily basis, as well as general office manager for the Security Department. As Mall Security Officer, in addition to the previous, duties included patrol of Kitsap Mall and outlying properties, graveyard security duties, report writing, contact with Mall tenants, employees and customers. At the request of Kitsap Mall manager Dan Engelhard, rewrote Kitsap Mall Customer Service Manual, recreated sales report paperwork and assisted in training new customer service staff subsequent to the purchase of Kitsap Mall by MaceRich Co.
Kitsap MallCustomer Service Customer Service Representative Feb-98-Jun 98
Supervisor, Divina Neff-Johnson 360-698-2555
As Customer service representative for Kitsap Mall, duties included sales of Washington Lottery tickets, stroller rentals, sale of mall Gift Certificates, cash handling, bank deposits, general mall information and telephone service, daily sales reports, general housecleaning, training and staff support.
Wiley’s Body Shop Secretary/Receptionist/Bookkeeper Feb 97-Oct 97
Supervisor, John Latham, Owner 360-971-0900
Wiley’s Body Shop is an auto body repair facility in Port Orchard, WA. As secretary/receptionist, duties included telephone courtesy, scheduling repair appointments, check in and check out of repair appointments, cash handling, bank deposits, balancing checkbooks, filing, accounts payable, month end bank reconciliation, working with company’s accountant to provide monthly sales reports, and general office management.
All Tune & Lube Secretary/Receptionist Aug 95-Jan 97
Supervisor, Garrett Haxby, Service Manager 360-367-0883
All Tune & Lube was an auto repair facility in Silverdale, WA. As secretary/receptionist, duties included telephone courtesy, scheduling, check in and check out of repair appointments, cash handling, bank deposits, parts ordering, sales reports on a daily, weekly and monthly basis, and general office management. All Tune & Lube has gone out of business, and Mr. Haxby is currently owner/operator of Madison Avenue Garage, Bainbridge Island, WA.
Infoplace USA Area Supervisor/Trainer Sep 90-Jun 95
Supervisor: John Ford, President 760-944-7848
Infoplace USA is a company which manages information booths in malls across the United States and Canada. As Area Supervisor, responsible for maintaining the smooth performance of such booths in N California. Hire and train employees, as well as managing the information booth in my home town. In this capacity, responsibilities included sales of California Lottery Tickets and Mall Gift Certificates, stroller rentals, cash handling, bank deposits, general mall information and telephone service, daily weekly and monthly sales reports, staff scheduling and training, payroll, general housecleaning, hiring and staff support. Area Supervisory duties included maintaining contact with managers with regards to such subjects as daily/weekly/ monthly sales reporting, hiring, training, payroll, scheduling and staff support.
Mission Management Company Tenant Acct Mgr/Secretary Jun 88-May 90
Supervisor, Robert Griffin, President
Mission Management Company is a property management company in San Diego, CA, managing properties in Southern California and Arizona. As Tenant Account Manager, responsibilities included rent collection from tenants at each property, assessing any applicable late fees, determining CAM (Common Area Maintenance Fees) on a per-tenant basis. Secretarial duties included telephone courtesy, filing, correspondence for company President and general office management.
Skilled in use of PC computers, including Windows 95 to XP, Microsoft Office, EXCEL, Quickbooks Pro, Microsoft Word, WinTEAM. Typing speed 70 wpm. 10 key by touch. Familiar with various types of office machinery, including Facimile and copy machines. Excellent telephone courtesy, able to handle multi line telephone systems. Able to work individually or within a group atmosphere with equal ease.
Provided upon request.