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| Description: |
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Marketing, Education, Customer Service
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| Career Goals: |
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I am a very hard working individual who takes great pride in his work. My goal is always to do the best job that I can, and treat people like I would want to be treated. Striving to surpass my customer’s expectations is always my standard.
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| Willing to Relocate?: |
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Yes
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| State Preferred: |
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IL
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| Additional Info: |
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Thomas D. Brownell
(708) 595-6808
15732 Terrace Dr.
Oak Forest, IL 60452
LVMAN167@yahoo.com
OBJECTIVE
Obtain a sales/marketing career utilizing both my experience and education.
CAREER SUMMARY
Six years inside sales experience.
Five years customer service experience.
Two years outside sales experience.
One year inside sales management experience.
EDUCATION
Bachelor of Science degree in Business Administration was received from the University of Nebraska-Lincoln, Lincoln, NE.
Majored in Marketing, 3.3 G.P.A. overall, 3.5 G.P.A. within Major.
Deans list two semesters, Delta Sigma Pi Community Service Chairperson.
PROFESSIONAL EXPERIENCE
2007- Present
Sales Demonstrator
At Wholesale Home Improvements
Collected leads inside retail outlets for outside sales staff.
Educated target market on the benefits of the company’s products.
Assisted public in assessing home improvement needs.
Gathered leads and interacted with customers at trade shows.
2006- 2007
Market Area Representative
Mobile Productivity Inc. Las Vegas, NV
Automotive diagnostic software to aftermarket repair shop owners.
Prospected for sales via outbound telephone calls
Followed up on customers to retain and service them.
New leads were developed through by researching online.
2004- 2005
Outside Sales Representative
City Merchandise, Chicago, IL
Serviced retail stores inside airports with gifts and souvenirs.
Took inventory of items and restocked shelves.
Orders were placed for merchandise distribution within stores.
New accounts were obtained via cold calling techniques.
2001- 2003
Customer Service Representative
Verizon Wireless, Elgin, IL
Effective problem solving and conflict resolution skills were demonstrated.
Customer accommodations were received for outstanding service.
Advice was given to customers about wireless products and services.
Assisted customers with their cellular telephone account.
2000- 2001
Outside Sales Representative
Interlogic Systems Incorporated, Oak Brook, IL
Cold calling, sales presentations, and follow-up duties were performed.
Sales appointments were setup by telephone prospecting.
Clients were educated on payroll and tax issues.
Networked with other business professionals to generate leads
1997- 1999
Inside Sales Representative
U.S. Diamond Wheel, Oswego, IL
New business was garnered through telephone prospecting.
Customers were assisted in the product application process.
Abrasive products were sold to manufacturers’ and end users.
Resolved customer service issues with clients.
1995- 1997
Inside Sales
Supervisor and Representative
RPS Payroll Oak Brook, IL
Set sales appointments via effective cold calling methods.
Supervised and coached, and employees.
Educated companies as to how RPS Payroll Services could benefit them.
Selected and screened leads for telephone prospecting.
1991-1994
Order Fulfillment
Customer Service Technician
United States Uniform Company, Kansas City, MO
Processed shipments, assisted customers, and took inventory.
Placed orders for postal uniforms via toll free number.
Fulfilled and tracked customer orders from entry to shipment.
Received incoming merchandise and shipped out orders.
SUMMARY
I am a very hard working individual who takes great pride in his work. My goal is always to do the best job that I can, and treat people like I would want to be treated. Striving to surpass my customer’s expectations is always my standard.
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